Customer Service Quality Control

Yakima, WA ***** 509-***-**** ******.***.****@*****.***

SERENA FINK

Auguste Escoffier School of Culinary Arts, Boulder, CO Associate Of Occupational Studies, Baking And Pastry Arts, Expected in 05/2024 Honoree of presidential award and honors roll

EDUCATION

● 4.0 GPA

Relevant Coursework: Fundamentals of baking, patisserie, Confiserie and Artisan Baking,Global and Contemporary Cuisine, business management, product and cost control,Food Service Math & Accounting,Business and Professional Communications,World History & Culture from the Culinary Perspective,Technical Writing for the Hospitality Industry, the science of nutrition

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Focused professional creates memorable and delicious baked goods. Creates custom desserts that exceed customer specifications. Hardworking individual offers great task prioritization and time management skills. Skilled Baker with exceptional knowledge of baking times, methods, temperatures and flavors. As well as skilled in fondant work and buttercream work. Well-versed in proper function and maintenance of bakery utensils and equipment. PROFESSIONAL

SUMMARY

SKILLS ● Kitchen Safety

Kitchen Equipment

Operation

●

● Cake Decorating

● Customer Service

● Food Safety

● Stock Rotation

● Holiday Baking

● French Baking Techniques

● World Cuisine Knowledge

● Traditional Baked Goods

● Food Safety and Sanitation

● Minimize Ingredient Waste

Batter and Filling

Preparation

●

● Icings and Fondant

● Quality Control

● Portion control

● Allergen awareness

● Dough handling

● Gluten-free baking

● Waste reduction

● Scaling recipes

● Ingredient selection

● Vegan baking

● Cleanliness standards

Commercial Food

Production

●

Cooking Machinery

Operation

●

Cake Decorating

Equipment

●

Materials Requirements

Planning

●

● Ingredient Preparation

● Recipe Adaptation

● Icing Preparation

Product Wrapping and

Packaging

●

Cake and Pastry

Decoration

●

● Food Processor Operation

● Baking and Broiling Skills

● Accurate Scale Operation

● Pastry techniques

● Flavor pairing

● Sanitation practices

● Specialty diets

● Quality control

● Baking science

● Food costing

● Ingredient knowledge

● Chocolate work

● Precision measuring

● Inventory control

● Sugar artistry

● Creativity and innovation

● Vegan pastry

● Menu planning

● Excellent Math Skills

● New Recipe Development

Recipe Creation and

Conversion

●

Fondant and gum paste

work included but not

limited to: flowers,

●

● Chocolate tempering

● Baking techniques

● Bread making

● Specialty breads

● Fondant application

● Pastry preparation

● Product presentation

● Whole-Grain Baking

● Oven Operation

● Microsoft Office

Dough Preparation and

Baking

●

● Pastry Filling Equipment

● Ingredient Sourcing

● Pastry Preparation

● Dessert Preparation

Glazing and Icing

Application

●

● Plating

● Recipe Creation

covering cakes, decorating

Buttercream knowledge:

American,Swiss,Italian,fre

nch

●

Buttercream work

included but not limited

to: flowers, covering cakes,

decorating

●

Baking,torting,filling,asse

mbly of cakes

●

Custards,creams,filling

production

●

● Dough laminating skills

● Basic baking knowledge

International cake and

pastry knowledge

●

GROOMING MANAGER 07/2018 to 12/2019

Groomingtails Pet Grooming, Selah, WA

GROOMING SALON MANGER 01/2015 to 01/2018

Petco, Moses Lake, WA

WORK HISTORY

Improved customer satisfaction by implementing new grooming techniques and maintaining a clean, organized salon environment.

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Managed team schedules and assigned tasks to ensure efficient workflow and timely completion of grooming appointments.

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Increased client retention by providing excellent customer service and addressing concerns promptly and professionally.

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Developed ongoing training programs for staff members, ensuring all groomers remained up-to-date on industry trends and best practices.

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Ensured compliance with all state regulations regarding animal care in a grooming facility, minimizing potential liability risks.

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● Aligned grooming services with brand promise for quality and customer care. Enhanced customer satisfaction by implementing efficient grooming processes and ensuring a clean, safe salon environment.

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Streamlined appointment scheduling for increased client convenience and improved salon workflow.

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Developed comprehensive employee training programs for enhanced grooming techniques and customer service skills.

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Boosted employee retention with supportive management practices and fostering a positive work culture.

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Increased revenue by expanding services offered, including specialty grooming treatments and pet pampering packages.

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Fostered strong relationships with clients through excellent communication skills and personalized attention to their pets'' needs.

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Delivered exceptional results by performing advanced grooming techniques on various breeds with precision and care.

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Demonstrated adaptability by accommodating unique requests or addressing specific concerns from clients regarding their pets'' grooming needs.

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DOG GROOMER 01/2013 to 01/2015

Petsmart, Union Gap, WA

Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.

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Increased client retention through effective communication and understanding of pet owner preferences.

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Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.

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Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.

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Contributed to business growth by offering personalized grooming packages that catered to specific breeds and pet sizes.

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Managed appointment scheduling efficiently, ensuring timely service delivery to maximize daily productivity.

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Showcased expertise in various grooming techniques for diverse dog breeds, delivering exceptional results every time.

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CERTIFICATIONS Food handler card

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