Data Entry Customer Service

NIESHA JONES

**** ******** ***** ** **, Whitewater, WI, 53190 • 414-***-**** • *************@*****.*** Reliable worker offering strong multitasking, problem-solving, and communication skills. Successful at giving customers positive experiences to drive loyalty and repeat business. Trained in problem solving and meeting needs of customers. Dependable and great at processing payments securing a great understanding With customers.

Patient Management

Progress documentation

Patient care

Data entry

First Aid and CPR certification

Sales expertise

Scripted calls

Telemarketing expertise

Customer service

Outbound and inbound calls

Team management

Dependable

outgoing

Great communication skills

High School Diploma - 2011

WORK Insititue - Milwaukee, WI

Business Administration - Some college (No degree) University of Wisconsin-Whitewater - Whitewater, WI Liberal Arts and General Studies - Some college (No degree) Madison Area Technical College - Fort Atkinson - Fort Atkinson, WI Caregiver - April, 2019 to Present

Mulberry Glen Senior Living Community - Whitewater, WI Documented vitals, behaviors and medications in client medical records. Provided safe mobility support to help patients move around personal and public spaces. Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients. Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking. Contribute to a positive living environment to enhance the clients quality of living Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books. Administered medication as directed by physician.

Maintained frequent supervision of residents unable to call for assistance. Keep records of everyday activities, food intake, and health information regarding each client Professional Summary

Skills

Education

Work History

Front Cashier - February, 2017 to May, 2018

Walgreens - Whitewater, WI

Processed exchanges and returns by processing them in company database. Tracked inventory, located items and requested new merchandise with hand-held scanners and cellular devices. Approached every question or concern with calm and level-headed approach to successfully address any need. Determined customer requirements and suggested ideal product offerings to meet needs and boost revenue. Operated cash register swiping barcoded items across electronic scanner to record price and collected payment. Maintained organized and orderly front end and removed carts, baskets and debris. Followed company policies, procedures and practices for accurate recordkeeping and loss prevention. Assisted with purchasing decisions and located merchandise for customers. Called for back up cashiers during peak times to minimize wait time for customers. Warehouse Worker - January, 2015 to November, 2016 Osi - Fort Atkinson, WI

Kept warehouse stations and equipment in good working order in accordance with OSHA requirements. Carefully organized boxes and balanced weight on product pallets for optimal storage and shipment. Stood, sat, bended, and walked for long periods of time while manually transporting warehouse materials weighing up to 80 pounds and maintaining stamina.

Worked with food and cleaning supplies to complete orders. Moved and lifted heavy loads of merchandise using special equipment. Telemarketer - January, 2014 to November, 2014

IPacesetters - Whitewater, WI

Made numerous of outbound and inbound calls per day. Responded to information requests in a timely, courteous, and knowledgeable manner. Did some research.

Kept track of customers' and potential customers' contact information. Created new accounts in the system and entered personal, demographic, and payment information. Opened new accounts and documented personal, demographic and payment information in system. Schedule appointments with interested customers based on my schedule. Inbound phone calls from potential customers were handled by me. Used scripted sales strategies to speak with customers who were reached through manual dialing and automated systems. Assisted new telemarketers in gaining knowledge of best practices, communication strategies, and performance standards. Provided details on available products and services, as well as membership information and purchase benefits. Met sales targets

Demonstrated excellent sales skills and a thorough understanding of them. Kept my revenue and sales skills up to date.

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