Customer Service Front Desk

Ernestine Brooks

**************@*****.*** 706-***-**** Augusta, GA

SUMMARY

Seasoned Customer Service Professional with 11 years of diverse experience, including as an Account Expert at T-Mobile, addressing technical issues and informing customers on new offers. Proven track record in collections and front desk management, adept at problem resolution and customer education. Seeking a Customer Service Agent role to leverage extensive service background and commitment to client satisfaction. WORK EXPERIENCE

Sprint Food Stores North Augusta, SC

Cashier/Sales Associate Nov 2022 - Present

• Efficiently process customer transactions at the checkout, maintain accurate cash handling, and provide exceptional customer service while actively promoting store promotions and upselling products to enhance sales at Sprint Food Stores.

Instacart & Doordash Augusta, GA

Delivery Driver Sep 2019 - Present

• Ensure timely and accurate delivery of food and grocery orders to customers, maintaining high satisfaction levels.

• Navigate diverse routes efficiently, leveraging strong organizational skills to optimize delivery times and service quality.

T-Mobile Augusta, GA

Account Expert Feb 2019 - May 2022

• Assisted clients in resolving billing inquiries and technical issues, ensuring high levels of customer satisfaction.

• Communicated effectively with both prospective and current customers about updates and promotional plans to align with their needs.

• Guided customers through the processes of password resets and new account creation, enhancing user accessibility and account security.

MAU Kimberly Clark Beech Island, SC

Warehouse Production Associate Aug 2019 - Nov 2021

• Efficiently managed material handling and inventory tasks within MAU Kimberly Clark's warehouse environment, ensuring timely fulfillment of production requirements while maintaining strict adherence to safety protocols. Transworld Systems Inc North Augusta, SC

Collections Representative Mar 2019 - Aug 2019

• Facilitated debt resolution by assisting customers in making payments and establishing payment arrangements.

• Enhanced customer satisfaction through effective communication and tailored financial solutions for debt management.

Motel 6 / Studio 6 Augusta, GA

Front Desk Assistant Manager Jan 2018 - Jul 2019

• Addressed and resolved guest inquiries and complaints, ensuring customer satisfaction and maintaining quality service standards.

• Managed inventory control, efficiently ordering and maintaining necessary supplies for hotel operations.

• Conducted training for new staff members, enhancing team proficiency and performance in housekeeping and front desk duties.

Convergent Augusta, GA

Customer Service Representative/Collections Agent Mar 2017 - Jan 2019

• Provided comprehensive support to clients with billing inquiries and technical issues, ensuring high levels of customer satisfaction.

• Communicated effectively with both new and existing customers regarding updates on service plans and promotional deals.

Front Desk Clerk Econo Lodge

Assistant Manager Apr 2016 - Mar 2018

• Addressed and resolved client concerns, ensuring a high level of customer satisfaction and retention.

• Administered appropriate compensation to customers when necessary to maintain trust and service standards.

• Coordinated daily operations for housekeeping staff and delivered comprehensive training to new team members. Sliders Grill and Bar Aiken, SC

Bartender/Server Nov 2013 - Oct 2016

• Provided exceptional customer service by warmly greeting and efficiently seating patrons, ensuring a welcoming dining experience.

• Accurately took and processed orders, demonstrating attention to detail and a commitment to customer satisfaction.

• Skillfully prepared a variety of beverages, including mixed drinks, beer, and wine, contributing to the establishment's vibrant and enjoyable atmosphere.

Starbucks Aiken, SC

Barista Oct 2015 - Jun 2016

• Maintained a clean and organized store environment, ensuring both interior and exterior met company standards for hygiene and presentation.

• Assisted in inventory management by restocking supplies and communicated effectively with customers regarding new products and promotional offers.

Dark Horse Limousine Augusta, GA

Office Assistant/Receptionist/Assistant Manager/Planner Sep 2012 - Jun 2016

• Managed communication channels by efficiently handling incoming and outgoing calls, ensuring customer inquiries and concerns were addressed promptly.

• Maintained accurate financial records through diligent data entry and verification of payment transactions. RGIS Inventory Specialists Augusta, GA

Auditor Jan 2013 - Oct 2015

• Conducted precise inventory audits, ensuring accurate stock levels for retail clients.

• Maintained data integrity and consistency across multiple inventory counts. Subway Augusta, GA

Shift Leader/Assistant Manager Jan 2013 - Jul 2015

• Managed daily store opening procedures, ensuring readiness for business and maintaining operational standards.

• Conducted training for new staff and coordinated inventory procurement, including inter-store transfers. EDUCATION

Miller-Motte College

Associate's degree in Medical Clinical Assistant

Augusta, GA

Apr 2022

Burke County High School

High School Diploma in General Studies

Waynesboro, GA

2004 to 2008

CERTIFICATIONS

Driver's License None

SKILLS

Barista Experience • Help Desk • Network Support • Software Troubleshooting • Technical Support • Troubleshooting

• iOS • Operating Systems • Microsoft Windows • Desktop Support • Mac OS • Call Center (10+ Years) • Collection Management (5 Years) • Live Chat • Customer Support • Retail Sales • Sales • Cash Handling (8 Years) • Google Docs

• Google Suite • Teaching • Microsoft Excel • Project Management • Customer Service • Administrative Experience

• Front Desk • Microsoft Word • Marketing • Organizational Skills • Leadership • Microsoft Office • Computer Operation • Collections (3 Years) • Picking & Packing (2 Years) • Warehouse Experience (2 Years) • Data Collection

• Remote Access Software • AI (1 Year) • Machine Learning (1 Year) • Social Media Management • Copywriting • Patience • Empathy • Problem-Solving • Active Listening • Communication • Multitasking • Data Entry • Computer Literacy

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