Customer Service Quality Control
Resume:
MICHAEL APPLEBY
Proactive in delivering a high quality product or
service. I believe transparency is the ultimate way to build trust with customers and clients. I strive to minimize errors and defects to the best of my
abilities. My goal is to deliver the best results when it comes to the customer/client.
EXPERIENCE
2021 - PRESENT FULFILLMENT ASSOCIATE
Amazon
APR 2020 - MAY 2021 PEST TECHNICIAN
West Termite Pest and Lawn
NOV 2019 - MAR 2020 CREW LEADER
Valmont Industries
AUG 2018 - NOV 2019 QUALITY CONTROL INSPECTOR
Valmont Industries
MAY 2017 - AUG 2018 GENERAL LABOR
Valmont Industries
MAR 2015 - MAY 2017 CUSTODIAL WORKER
First Baptist Church Owasso
• Event space set-up and teardown.
TEMPORARY WORKER
First Baptist Church Owasso
• Assisted with materials relocation.
JUN 2008 - JUN 2013 CASHIER/CUSTOMER SERVICE
Starplex Cinemas
EDUCATION
TULSA TECH CERTIFICATE IN WELDING
Tulsa Technology Center. Tulsa, OK
HIGH SCHOOL DIPLOMA
Owasso High School. Owasso, OK
*********@**********.***
SKILLS
Worked collaboratively with team to process and
package customer orders efficiently.
•
Utilized scanning technology to track and organize incoming and outgoing shipments.
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Ensured accuracy and quality control in packaging and shipping processes.
•
Conducted pest inspections and treatments in
residential and commercial properties.
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Applied integrated pest management techniques to
control and prevent infestations.
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Highly skilled in identifying pests, their habits, and effective treatment solutions.
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Provided excellent customer service by addressing
clients' pest concerns and offering advice.
•
• Trained new employees on company policies,
procedures, and safety protocols.
•
• Provided excellent customer service and resolved any concerns or issues promptly.
•
• Communicated with upper management to ensure
project goals were met on time.
•
Inspect products for defects: Analyze components for visual anomalies and functionality issues.
•
Conduct quality audits: Ensure compliance with
manufacturing standards and regulatory requirements.
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Document findings: Maintain detailed records of
inspections and report discrepancies to management.
•
Implement process improvements: Recommend and
implement changes to streamline quality control
procedures.
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Efficiently operated machinery and equipment to meet production targets.
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Safely handled and transported materials while following company guidelines.
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Collaborated with team members to complete tasks
efficiently and meet deadlines.
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Maintained clean and organized work areas to promote a safe and productive environment.
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Maintained cleanliness and sanitation of facilities, ensuring a safe environment for occupants.
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Operated cleaning equipment efficiently and effectively to achieve desired results.
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Implemented proper disposal of waste and recycling programs in compliance with regulations.
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Collaborated with team members to prioritize tasks and meet deadlines for maintenance projects.
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Successfully completed short-term assignments with attention to detail and quality work standards.
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Managed cash transactions efficiently with exceptional attention to detail and accuracy.
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Provided excellent customer service by addressing
inquiries and resolving issues promptly.
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Handled high-volume store traffic while maintaining a positive and professional demeanor.
•
Collaborated with team members to ensure smooth
operations and a positive customer experience.
•
welding microsoft word
materials handling packaging
excel word outlook
quality control order picking
attention to detail
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