Customer Service Data Entry
Resume:
Holly Landrum
Waycross, GA *****
*****************@***********.***
To obtain a challenging position that will allow me to utilize my extensive customer service experience and creative problem solving ability.
Authorized to work in the US for any employer
Work Experience
Cashier/Sales Associate
Dollar General Market - Waycross, GA
April 2022 to Present
Happily assisting customers with the checkout process - cashing out and bagging purchases & processing payments for utilities, loading funds onto prepaid cards. Helping with the self check out kiosks as needed. Gathering buggies, unloading trucks, stocking and recovery. Working as a team with the manager and fellow cashier to ensure the store is clean, tills are properly balanced and the store is secure and ready to open smoothly for the morning shift.
Production Associate
Bethesda Gift & Thrift - Waycross, GA
February 2022 to April 2022
Worked as a volunteer to assist with the local thrift store ran by Bethesda House of Mercy. Greet customers & answer any questions they may have. Help with the check out process - making sure fragile items are packed securely and loading purchases in the customers vehicle when needed. Working donations: sorting and hanging up clothes, inspecting items to determine the value and ensure they are in good condition for resale.
Keeping the store swept, mopped, dusted and organized so that customers can clearly see the merchandise. Ensuring the customer fridge is clean and fully stocked with water, and other refreshments. Driver
Lyft - Jacksonville, FL
May 2018 to January 2021
• Successfully completed more than 1,000 trips while running my own business.
• Maintaining a driver rating of 4.95 stars for approximately 2 years. Achieving this rating has required customer service, route planning, and organizational skills.
• As an independent contractor, I handle all operational duties associated with running a business. This includes bookkeeping and expense tracking.
• Insuring vehicle is clean and in good working order by scheduling regular maintenance and car washes.
• Assisting passengers with the loading and unloading of their belongings such luggage and groceries.
• Helping to return lost items in a timely matter. Data Analyst
Genpact - Jacksonville, FL
December 2018 to June 2019
• Investigate and resolve issues that are reported on clients site such as requests for account support and reports of potentially abusive content.
• Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.
• Review the reported and non-reported content within agreed turnaround times and standards of quality.
• Identify inefficiencies in workflows and suggest solutions. Customer Service Representative
Citibank Jacksonville - Jacksonville, FL
March 2017 to December 2018
• Received government level clearance to assist government and corporate employees with their travel and expense credit card accounts.
• Researching transaction declines, and processing manual authorizations.
• Assisting stranded travelers with authorization overrides according to company's after hours procedures.
• Answer questions regarding billing - such as balance, pending transactions and available credit.
• Processing credit card payments via electronic check.
• Help cardmembers with online account registration. Troubleshooting website login issues and resetting account passwords.
• Processing account closures for lost or stolen cards. Reviewing transaction history to ensure charges are valid and not fraudulent.
• Maintaining customer contact information to ensure customer is able to receive correspondence.
• Educating callers on their company credit card policies and provide employer contact information for further assistance regarding extenuating circumstances.
• Making sure to review emails daily in order to stay aware of new procedures, processes or issues for thousands of companies and government agencies.
Customer Service Representative
Randstad - Jacksonville, FL
October 2016 to February 2017
• Assisting cable, internet, and phone customers with troubleshooting their equipment.
• Scheduling technicians to fix service outages and replace outdated equipment when necessary.
• Taking payments.
• Answering billing questions.
Claims Specialist
Asurion - Houston, TX
February 2015 to December 2015
• Processing insurance claims for Sprint customers who have had their phones lost, stolen, or damaged.
• Assisting callers in the tracking of their lost or stolen device.
• Help callers troubleshoot in order to determine if they need to order a replacement for their phones or if it may be repaired.
• Direct callers to the nearest Sprint store that has replacement phones in stock.
• Speak with Sprint in store representatives to input requests for devices that are on back order. Answering Service Operator
Echo Communications - Houston, TX
January 2014 to February 2015
• Operating multi-line phone system in a very fast-paced call center environment to take inbound calls for thousands of local area businesses, government utility agencies, and medical facilities that are closed or otherwise unable to accept calls.
• Take caller's information relay messages accordingly based on that companies preferred method of communication - including paging via electronic text,conferencing calls, or faxing messages to businesses.
• Able to maintain a calm professional manner while dealing with high-stress emergency situations.
• Assisting local hospitals, nursing homes, veterinarians, pediatric nurse lines, hospice agencies and pharmacists page doctors for consultations, prescription clarifications, patients order requests and birth/ death announcements.
• Dispatching appropriate authorities in after hours emergency situations for property management companies.
• Contacting on-call employee for local utility emergencies, down power lines, or busted pipes in city property.
• Scheduling appointments for local doctors offices, real estate companies and lawyers offices.
• Responsible for contacting clients on a weekly basis to update on-call employee schedules, maintaining message instructions and preferred method of contact.
• Developed initial training materials, and instructed new hire training classes. Also responsible for updating existing policies and creating job aids and refresher training materials regarding new and updated policies and procedures.
• Supervise a group of 15 operators. Responsible for creating schedules, coaching, quality monitoring and addressing attendance issues.
• Implemented reward system to boost office moral and encourage performance improvements. Office Assistant
J&G Logistics - Jacksonville, FL
December 2012 to November 2013
• Assist office manager with office duties such as answering phones, shipping and receiving, making copies and supply ordering.
• Collect, sort and file driver's weekly packets - including logs, receipts & bills of laden.
• Payroll processing - inputting load rates, mileage, weight and fuel costs to calculate weekly paychecks.
• Responsible for keeping driver's files up-to-date. Ensuring truck maintenances logs, DOT exams, random drug tests are all current.
• Receive and process all new driver information.
• Input orders to reserve U-Haul truck rentals via U-Haul online database - verifying driver's license & insurance coverage.
• Assisting customers in selecting the proper size truck for their needs. Researching to find what they need at a different location if necessary.
• Processing U-Haul truck returns: Inspecting & documenting condition of truck and/or equipment upon return, amount of fuel and mileage on truck.
• Using U-Haul online billing to calculate final cost of rental and process transactions for payments. Education
Some college in Cosmetology
North Florida Institute - Jacksonville, FL
August 2009 to August 2010
High school diploma in High school diploma
Andrew Jackson Senior High School - Jacksonville, FL August 1993 to June 1997
Skills
• Microsoft Office, Publisher (10+ years)
• Customer Service (10+ years)
• Call Center (10+ years)
• Customer Support
• Quality Assurance
• Data Entry (10+ years)
• accounts payable (5 years)
• Accounts Receivable (5 years)
• Order Processing (10+ years)
• Call Monitoring (6 years)
• Call Center Training (7 years)
• Coaching (7 years)
• Training & Development (7 years)
• Payroll (2 years)
• Digital Marketing
• Blogging
• Search Engine Optimization (SEO)
• Property Management
• Branding
• Social Media Management
• Typing
• Graphic Design
• Time management
• English
• Software Troubleshooting
• Microsoft Excel
• Microsoft Word
• Communication skills
• Office experience
• Computer skills
• Organizational skills
Certifications and Licenses
Driver's License
Additional Information
Additional Experience:
Supervisor - 2 years
Training - 7 years
Dispatch - 1.5 years
Team lead - 5 years
Data entry - 5 years
Transportation & Logistics - 2 years
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