Customer Service Resources Coordinator
Resume:
CURRICULUM VITAE
ABDU MUKASA,
Address: C/O Peace Corps, Plot 48, Malcolmx Upper Kololo
Phone: +256*********/075*******
Email: **********@*****.***
PROFILE:
I describe myself as commercially focused; I understand as an employee, that I must carry out my duties competently, deliver on time, follow all applicable rules and procedures, provide great customer service be reliable and flexible. I have the pride and ability to provide courteous and reliable service. I prioritize safety above all else, taking the necessary steps to ensure a safe work environment. I believe that my Strong technical experience, Skills, Dedication and Training makes me a very competitive and productive employee.
The key strength that I possess included;
I strive for continued excellence
I provide exceptional contributions to customer service for all customers. I also have experience in learning and excelling at new technologies as needed.
• I have over 25 years of professional driving experience in fast-paced environment; handling high profile people, delegates, vendors and others alike. I have technical experience in Periodical maintenance and repair of vehicles including fuel analysis.
• I'm proficient in written and spoken English with international English Language Testing Exams (IELTS) Certification.
• I have over 12 years as a Resources Coordinator with Administrative responsibilities including payment payable and payment receivable capabilities, Facilities management, payroll, stores and petty cash handling, Health and safety management among others. I'm adaptable, reliable, knowledgeable and excellent team player among others. PEACE CORPS;
Date: 22/11/2023 – to-date
Responsibilities:
Provision of safe and effective transport to staff and visitors Coordinating with the transport officer for arranging field trips and preparing back to office reports
Preparing monthly vehicle reports and making fuel analysis, Documents handling, delivery, Collection & filing. Any other duties as required. Date: 03/2020 - 12/2023
DRIVER FOOD ÀND AGRICULTURE ORGANIZATION OF THE UNITED NATIONS (FAO)
Responsibilities:
Provision of safe and effective transport to staff and visitors Coordinating with the transport officer for arranging field trips and preparing back to office reports
Preparing monthly vehicle reports and making fuel analysis Airport transfers and Hotel booking
Documents handling, delivery and Collection
Assisting in immigration processes
Vehicle maintenance, service and repairs
Purchases and requisitions
Any other duties as may be required from time to time Date: 02/2012 – 05/2019
YOUTH LIVELIHOOD PROGRAM, MINISTRY OF GENDER, LABOUR AND SOCIAL DEVELOPMENT
Responsibilities:
Drive and assist transportation department in managing and coordinating vehicles repairs Resolve customer issues relating to transportation of Staff and related matters. Prepare and verify shipment documentations of outbound freight. Check and verify goods received at warehouse as against the accompanying documents Date:03/1999 – 08/2011
RESOURCES COORDINATOR: BRITISH COUNCIL
Responsibilities:
Duty 1 (50%) TRANSPORT AND FACILITIES MANAGEMENT
Provision of transport to Staff and visitors, Procurement of goods and services, Equal opportunity and diversity coordinator, Health and safety/Fire management coordinator. Resolving queries raised by suppliers,
Filing of correspondence and invoices,
Posting of supplier invoices and carrying out reconciliations of their accounts, Processing payment of suppliers invoices, Office & residence maintenance Pay roll processing, completing the following reconciliations on a regular basis: Petty cash handling and processing, Office Stationery Requisitions, Accounts payable and receivable processing among others.
Duty 2 (50%) FIRE WARDEN:
Manage fire inspection of buildings and property for fire hazards, efficiency of fire protective equipment, adequacy of fire exits and general compliance with fire prevention laws and standards.
Date: 03/1986 – 02/1999
PRIVATISATION UNIT, MINISTRY OF FINANCE & ECONOMIC DEVELOPMENT Responsibilities:
Airport Transfers
Courier handling and delivery
Vehicle repairs and maintenance.
Any other duties as required
EDUCATION BACK GROUND
Date: 02/1991 - 1992
UGANDA ADVANCED CERTIFICATE OF EDUCATION (UACE): KAMPALA GRAMMER SCHOOL
Date: 02/1987 - 1990
UGANDA CERTIFICATE OF EDUCATION (UCE) : KOLOLO SENIOR SECONDARY SCHOOL
PROFESSIONAL DEVELOPMENT COURSES;
Date: 02/2012 - 04/2013
DIPLOMA IN WORK PLACE HEALTH & SAFETY: ALISON
Date: 02/2004 − 11/2004
PROCUREMENT AND LOGISTICS MANAGEMENT CERTIFICATE – ADULT AND CONTINUING EDUCATION MAKERERE UNIVERSITY
Date: 02/2004 − 11/2004
STRATEGIC PURCHASING AND SUPPLY CHAIN MANAGEMENT - CERTIFICATE – ADULT AND CONTINUING EDUCATION MAKERERE UNIVERSITY
PROFESSIONAL TRAINING:
Feb- Oct/2019
International English Language Testing Exams (IELTS) – British Council Date: April- July/2006
Book keeping Certification – Makerere University Business School Date: May - July 1995
Road Safety and Transport systems Certification - International Safety Systems Date: March-June 1997
Defensive Deriving & Highway Code Certification – Uganda Transport Cooperative Union(UCTU)
ADDITIONAL SKILLS:
COMPUTER PROFICIENCY
Microsoft Office package: Microsoft Word, Excel, Access Database operation: Microsoft Office Access
Presentation Skills
Documentation and filing
Communication skills
Team Working skills
Problem solving skill
Creativity,
Interpersonal skill
REFERENCE:
PAUL ONAPA (Former Line Manager)
Assistant Commissioner, Child Protection
Ministry of Gender, Labor and, Social Development, Plot 2, Simbamanyo House, P.O.Box 7136, George St, Kampala
Mob: 256********
Email: onapap@gmail.
KHASSIM DHELOU(Current Supervisor)
General Services and Operations manager,
Peace Corps, Plot 48 Malcolmx Upper Kololo,
Email: *******@**********.***
Telephone: 077*******
GEORGE KITARA (Former Supervisor)
Head of Drivers
Food and Agriculture organization of the United Nations Tel:077*******
Email: ******.******@***.***
CHARACTER REFERENCE:
ERIC ATEGEKA,
Mariestopes International,
Rwenzori Courts,
Email: ********@*****.***
Telephone: 070*******
Telephone: 078*******
Best regards,
Abdu Mukasa
Email: **********@*****.***
Contact this candidate