It Support Specialist

AVA

PRADHAN

JR. IT SUPPORT SPECIALIST

SKILL

Experienced in Administration of Exchange and Microsoft Teams, OneDrive, Teams Phone

Experienced in supporting Microsoft Windows Operating Systems and Mac OS

End user support (Network, Internet, DNS, DHCP, Port, VPN, Map Drives, Outlook, Teams etc.)

Microsoft Active Directory, Group Policy, Groups

Administration of Exchange and Microsoft Teams

Teams Phone Enablement and Installation

Troubleshooting onsite and remote

Managing Fileserver Onsite and Cloud Backup

PC Imaging

Microsoft 365, Azure VM Management and Cloud PC

Experienced in Ticketing System

Experienced deploying and supporting Microsoft Teams Video Conference Rooms WORK EXPERIENCE

Ovation Workplace Services

Desktop Support Technician - July 2023 – November 2023

• Supporting 50-100 employees for all IT Infrastructure related issues

• Configure, and troubleshoot Windows-based operating systems.

• Closing tickets at the rate of 10-15 per day

• Respond to questions and concerns about service and escalate calls appropriately.

• IT Support for office users with outlook and Microsoft Teams support

• Basic Network connectivity support (Internet, Network Drives and VPN)

• Promptly responded to general inquiries from clients via teams, E-mail Orion IT Consulting

Jr. IT Support Specialist (Contract, Remote) - Nov 2021 - June 2023

• Supported 15 customers with 50-100 employees for IT issues.

• Daily End user’s operation IT support, including (User Management/Workstation Setup) Create/Modify and delete a new user and their mailboxes and Teams.

• Closing tickets at the rate of 10-15 per day

• Supporting HR for Onboarding and Offboarding (Creating AD Accounts and assigning Office365 licenses)

• Active Directory users and Exchange Mailbox management and end users Outlook support

• Office 365 Basic Management for Exchange Online, One Drive and Teams

• Users support for the Network, Internet, VPN related issues

• Experienced in the online ticketing system

• PC Imaging and inventory management

• Azure VM Management

• FileServer Backup and MAP Drives support

• Active Directory Group Policy management

Delta Global IT July 2020 – Oct 2021

IT Support Level 1 (Remote, Contract)

• Supported 10 customers with 50-100 employees for all IT Infrastructure related issues

• Supported clients; each client had approx. 25-100 users (Law Firms, Schools, Dental Office and small community hospitals)

• Remote Support for Windows 10 and 11 laptops and desktops

• Closing tickets at the rate of 10-15 per day

• Help end Users with any issues remotely using Quick Assist, teams, RDP and TeamViewer

• Respond to questions and concerns about service and escalate calls appropriately.

• IT Support for office and home users

• Windows 10, 11 and Mac operating system support

• Outlook and Microsoft Teams support

• Basic Network connectivity support (Internet, Network Drives and VPN)

• Promptly responded to general inquiries from clients via telephone mail, E-mail SUMMARY

With over 3 years of experience as an IT

Support Specialist, I specialize in managing

and supporting various IT infrastructure

and applications, including Active

Directory, Exchange, Office 365, Azure,

VoIP, and local area networks. I’m known

for providing exceptional end user

support for hardware, software, and

application issues, both onsite and

remotely. My problem solving and

communication skills have earned me

praise for resolving issues promptly. I hold

professional certifications in CompTIA

Network+ and have a Bachelor’s degree

from Tribhuvan University, Nepal. I’m

passionate about technology and enjoy

staying up to date with the latest trends

and tools.

CONTACT

*****-***********@*****.***

Phone- 920-***-****

EDUCATION

• Bachelor’s Degree - Tribhuvan

University, Nepal

Professional Certification

• CompTIA Network+

Certified

• MS-900 Microsoft 365 Fundamentals

Certified

Contact this candidate