Customer Service Representative
Resume:
NAOMI MUKAMI
P. O. BOX *** – NAIROBI
PHONE NUMBER: 071*******
EMAIL: *************@*****.***
PROFESSIONAL SUMMARY
A proficient hard working and dependable Customer service personnel with four years of exemplary service especially in the hospitality service industry. Committed to providing helpful, fast, and accurate service to patrons. Demonstrate active listening and communication skills to ensure patrons are satisfied and happy. I also have experience in generating sales in retail for apparel, solar equipment’s among others.
KEY SKILLS AND COMPETENCIES
Strong customer service skills, including assessing customer needs, adhering to quality standards, evaluating customer satisfaction, and making the proper adjustments or corrections.
Excellent active listening skills and ability to give my complete attention to patrons during busy times.
Demonstrated service orientation; always looking for opportunities to serve patrons and assist other employees.
Effective at multiple point of sale software systems.
Patient and compassionate when serving patrons, making them feel at home at the establishment in which they are eating.
EDUCATION BACKGROUND
2012 – 2014 : Kenya Institute of Professional Studies (KIPS)
Diploma in Hotel and Catering
2008 – 2011 : Enna School
Kenya Certificate of Secondary Education
1998 – 2007 : St. Martin Primary School
Kenya Certificate of Primary Education
WORKING EXPERIENCE
Currently
Dates: December 2022 to-date
Company:Osho Chemical Industries Ltd
Position: Steward
Company: Kitali Suppliers Limited
Dates: November 2020 to July 2022
Position: Customer service representative
Responsibilities:
Serviced customer enquiries determined customer needs and provided solutions with regards to their requirements.
Managed stock talking process for the company’s supplies/stock and updating the stock sheet
Requested and recorded customer orders and totaled orders with cash registers.
New customer acquisitions especially from walk-in clients and through calls.
Generated new business from existing and potential customers.
Worked within a team to achieve targets and positive outcomes for customers and the company.
Company: Saravanna Bhavan Restaurant
Dates: October 2014 to 2017
Position: Waitress later promoted to be Captain
Responsibilities:
Take orders from and serve food and beverages to patrons.
Perform consistent check-ins with patrons to ensure satisfaction and address complaints swiftly.
Answer questions about the menu and make recommendations when appropriate or requested.
Communicate with kitchen staff directly and via computers.
Company: Lalqila Restaurant
Dates: June 2013 – Jan 2014
Position: Waitress
Responsibilities:
Take orders from and serve food and beverages to customers
Communicate with kitchen staff directly and notify them of clients orders
Company: Anghiti Restaurant
Dates: March 2013 – June 2013
Position: Hostess/Waitress/Cashier
Responsibilities:
Assist a team of hosts and hostesses by greeting, seating, and thanking customers.
Take orders from and serve food and beverages to patrons.
Requested and recorded customer orders and totaled orders with cash registers.
Notified kitchen staff of special orders and shortages.
Company: Spanish Restaurant
Dates: August 2012 – Jan 2013
Position: Front Office/Waitress/Cleaner
Responsibilities:
Welcoming customers by greeting them and showing them to their seats and answering calls.
Served customers with food and beverages as per their orders.
Cleaned tables, removed dirty dishes, and replaced table linens.
PERSONAL INTERESTS
Socializing, Singing, Dancing
REFEREES
1.Aloyce Mugendi
Tel: +254*********
2. Salome Makau
Cell. +254-***-******
Contact this candidate