Salesforce Developer User Experience

SACHITH M

***********@*****.***

Contact: 913-***-****

Sr Salesforce lightning/FinancialForce Developer/Administrator

Professional Summary:

Highly skilled and motivated Salesforce Developer with 9 years of experience in designing, developing, and implementing customized solutions on the Salesforce platform. Proven expertise in Apex, Visualforce, Lightning, and integration with strong background in open API and Swagger API documentation. Seeking a remote contract opportunity to contribute my expertise in Salesforce development and API documentation to a dynamic team for a three-month project.

Dedicated and results-driven Salesforce B2B Commerce Developer with a proven track record of configuring and customizing B2B Commerce solutions to meet business needs. Seeking opportunities to contribute my expertise in Salesforce B2B Commerce while providing thought leadership and enhancing technical practices.

Proven track record of delivering robust solutions that streamline financial processes and enhance data accuracy. Strong expertise in Apex, Visualforce, and Lightning components, combined with a deep understanding of financial operations, make me an asset to any organization.

Throughout my career, I have collaborated closely with cross-functional teams and business stakeholders to gather requirements, translate business needs into technical solutions, and ensure the successful implementation of complex Salesforce projects. My expertise in integrating Salesforce with external systems using REST and SOAP APIs has enabled seamless data flow and real-time information synchronization.

Experienced Salesforce Commerce Cloud Developer with 8 years of hands-on experience in designing, developing, and implementing e-commerce solutions. Seeking to leverage expertise in Salesforce Commerce Cloud to contribute to the success of a dynamic e-commerce team

With a strong focus on user experience and performance optimization, I have designed and developed Lightning components and Visualforce pages that enhance user productivity and ensure a seamless user experience. Additionally, my experience in data migration and data cleansing from legacy systems to Salesforce has resulted in maintaining data integrity and accuracy.

TECHNICAL SKILLS:

Salesforce Technologies:

SFDC Certified Force.com Developer, Salesforce CRM, FinancialForce PSA, Salesforce SFA, Lightning Application, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages /Components, S Controls, Apex Web Services, AJAX.

Salesforce Tools:

Eclipse, Force.com, Apex Data Loader, Force.com,, Workbench, Force.com Platform (Sandbox and Production), Visual Studio Code.

Project Methodology:

Waterfall, Agile.

Programming Language

Java, JavaScript, HTML, CSSXML, DHTML, C, VB, .NET

Databases

MS SQL Server 2000/2005, PL/SQL, RDBMS, Oracle 8i/9i/10g, MS Access, and MySQL.

Operating Systems:

Windows NT / 2000 / XP Pro / Vista, Windows Server 2000 / 2003 / 2008, Linux.

PROFESSIONAL EXPERIENCE:

Wells Fargo - Remote Sep 2021 – Till Date

Role: Salesforce Application Development Lead

Responsibilities:

Led end-to-end development of Salesforce solutions for a diverse clientele, including requirements gathering, coding, testing, and deployment.

Configured and customized B2B Commerce Lightning solution to align with business requirements, ensuring optimal functionality and user experience.

Provided thought leadership in Salesforce B2B Commerce, promoting Salesforce offerings, and positioning them in relevant solution proposals.

Participated in the enhancement of technical practices to improve development efficiency and code quality.

Led a team of developers in the successful implementation of multiple Salesforce Commerce Cloud (formerly Demandware) projects, ensuring high-quality code and adherence to best practices.

Performed Build and Unit testing of Salesforce modules based on technical designs, adhering to best practices, and maintaining high code quality standards.

Designed, documented, built, tested, and deployed enhancements to the Salesforce instance, contributing to increased system capabilities and performance.

Created and managed workflows, complex formulas, validation rules, basic triggers, and process builder, streamlining business processes and data integrity.

Developed Apex Controllers for Visualforce pages and wrote comprehensive test classes to ensure code reliability.

Designed and developed custom storefronts, including responsive design, utilizing HTML, CSS, JavaScript, and jQuery.

Optimized site performance and scalability through caching strategies, lazy loading techniques, and code optimizations.

Collaborated on the configuration of custom objects, custom fields, page layouts, and other components to meet project requirements.

Managed project deployments and rollouts using agile methodologies, ensuring on-time and on-budget deliveries.

Implemented integrations with third-party systems such as ERP, CRM, and payment gateways using Salesforce Commerce Cloud APIs and web services.

Played a key role in requirement understanding and detailed design phases, ensuring alignment with client needs and project objectives.

Collaborated with cross-functional teams including business analysts, designers, and QA testers to deliver comprehensive e-commerce solutions.

Worked on technical design and functional documentation as part of project requirements, providing clear guidelines for development tasks.

Environment: Saleforce.com, Apex, LWC, Visual Studio Code, FinancialForce, Salesforce B2B Commerce Configuration, Service Cloud, Lightning Experience, Lightning Components, CSS, JavaScript, Apex Data Loader, REST API, Metadata API, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Security Controls.

Client: Optum – Eden Prairie, MN Aug 2019 – Aug 2021

Role: Salesforce Commerce Cloud Developer

Responsibilities:

Architected and developed a robust Service Cloud solution, enabling efficient case management and providing a 25% reduction in resolution time.

Implemented Lightning Experience for a seamless and modern user interface, resulting in a 35% increase in user satisfaction.

Developed and maintained Salesforce Commerce Cloud storefronts, ensuring functionality, usability, and performance met client requirements.

Integrated Salesforce with the company's proprietary mobile app, facilitating real-time data access and updates for field sales representatives.

Designed and implemented a data deduplication process, reducing duplicate records by 50% and improving data accuracy.

Integrated Salesforce Commerce Cloud with various backend systems such as CMS platforms, PIM systems, and marketing automation tools.

Collaborated with external vendors to implement AppExchange packages, extending platform functionality and enhancing user experience.

Documented open API and Swagger API specifications, facilitating seamless integration with external systems and partners.

Collaborated with cross-functional teams to gather project requirements, design solutions, and deliver high-quality software.

Conducted code reviews and provided guidance to ensure best practices and maintainable code.

Implemented CI/CD pipelines to automate deployment processes, enhancing efficiency and reducing errors.

Participated in requirement gathering, solution design, and estimation phases of project lifecycles, contributing technical expertise and insights.

Utilized Agile methodologies to plan and execute Salesforce development projects, consistently meeting project deadlines.

Troubleshooted and resolved issues, ensuring the stability and reliability of Salesforce implementations.

Troubleshot and resolved issues related to Salesforce Commerce Cloud implementations, providing timely resolutions to ensure minimal impact on business operations.

Environment: Saleforce.com, Apex, VisualForce, Sandbox, Open API and Swagger API Documentation, Sales Cloud, Service Cloud, MuleSoft, Lightning Experience, Lightning Components, CSS, JSON, JavaScript, Force.com IDE, REST API, Apex Data Loader.

Client: – Comcast – Philadelphia, PA June 2017 – Aug 2019

Role: Salesforce.com developer/Administrator

Responsibilities:

Created and developed Wave Apps, Datasets, Lenses, and Dashboards in Einstein Analytics.

Worked closely with cross-functional teams to gather and prioritize requirements, ensuring alignment with business goals and user needs.

Built custom Lightning components and Visualforce pages to address unique business requirements, delivering a 20% improvement in user productivity.

Developed complex Apex triggers and test classes, maintaining a 85% code coverage across all deployments.

Implemented Single Sign-On (SSO) for improved user authentication and security, streamlining access to Salesforce from various applications.

Led the successful migration of a legacy CRM system to Salesforce, overseeing data mapping, cleansing, and post-migration support.

Conducted regular training sessions for end-users, promoting adoption and empowering them to leverage the platform effectively.

Responsible for developing the Partner Homepages using React JS and jQuery.

Worked on many custom modules and widgets using React JS/CSS/HTML and made those cross-browsers consistent.

Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).

Used advanced approvals to simplify approval process used currently and migrated from old standard approval logic to advanced approvals, Reduced, eliminated need of custom apex logic.

Mapped personal and professional caregiver networks with salesforce health cloud.

Used health cloud to integrate data from EHRs, wearables and more.

Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Experience using Force.com technologies, including Apex, Visual Force and Lightning Components

Created Custom objects to build new application functionality in Salesforce.com.

Designed various tasks such as navigation wizard at the frontend using jQuery.

Developed Apex Classes & Triggers to implement the business logic as per the requirements.

Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.

Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com, checking for integrity of the data.

Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Environment: Saleforce.com platform, Health Cloud, react JS, REST API Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Security Controls, Sandbox data loading, Data Loader, SF Explorer, and Eclipse IDE Plug-in.

NTT Data – Hyderabad, India Jan 2014 – Dec 2015

Role: Salesforce Developer

Responsibilities:

Upgraded some Apps from Salesforce Classic to Lightning Experience to develop a rich user interface and better interaction of pages.

Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.

Worked with Visual Force Pages, Custom Controllers, Extension, Apex Coding, Batch Apex and Apex Web Services.

Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound Messages.

Managed OWD settings. Implemented Security Settings, User Setup, configured profiles and permission sets administrative permissions to grant/deny users access to platform features.

Created search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages. Provided support for existing deployed apex classes and triggers.

Created Record Types, picklists, fields, lookups, groups, Role hierarchy and managed field level security.

Created Reports, Dashboards and Dashboard Components and implemented multiple levels of Dashboards and scheduled its refresh.

Used Wrapper Classes to provide support for different data types or properties for Visualforce Pages.

Performed job chaining through queue able apex and managed multiple jobs.

Created Visualforce page components, apex classes using JavaScript, CSS.

Developed an email service that automatically creates contact records based on contact information in messages. Created Self-service customer portals, communities for customer support.

Created Visualforce pages that could be rendered as PDF's.

Developed Controllers, Extensions, workflows, approvals and Visual Workflows with outbound messages, approvals for various campaign processes.

Environment: Saleforce.com, Apex, VisualForce, Sandbox, Service Cloud, MuleSoft, Lightning Experience, Lightning Components, CSS, JSON, JavaScript, chatter, CTI Tool Kit, Oracle, Force.com IDE, REST API, Apex Data Loader, Metadata API, Salesforce Communities.

RedBus – Hyderabad, India Sep 2013 – Dec 2013

Role: Jr. Salesforce Developer

Responsibilities:

Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Implemented web-based case management automation - Web to Case (on Case Object) to track and solve customer's issues.

Created Custom objects to build new application functionality in the Salesforce.com.

Designed various tasks such as navigation wizard at the frontend using jQuery.

Developed visual force pages, Component, created tabbed view and designed these pages using style sheets.

Responsible for understanding the data migrating requirements and analyze data to be loaded from legacy systems to Salesforce.com.

Integrated Salesforce CRM with legacy Quote Management and Order Management.

Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).

Created new user accounts and configure Salesforce.com to fit security needs at the user and organization levels.

Developed Apex Classes & Triggers to implement the business logic as per the requirements.

Involved in data mapping and migration of data from legacy systems to Saleforce.com Objects and fields.

Environment: Saleforce.com platform, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Security Controls, Sandbox data loading, Data Loader, SF Explorer, and Eclipse IDE Plug-in.

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