Administrative Assistant Customer Service

ANESSA GRAY

Riverside, CA *****

951-***-**** - *********@*****.***

PROFESSIONAL SUMMARY

Social services professional experienced in tackling challenges and applying conflict resolution to achieve positive outcomes. Looking to put knowledge and abilities to good use in supportive position focused on helping others. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. SKILLS

Supply Inventory Control

Document and File Management

Database and Client Management

Systems

Resource Coordination and Allocation

Agenda Setting and Control

Inquiry Response

Denture Waxing

Reading Comprehension

Active Listening

Social Perceptiveness

Critical Thinking

Complex Problem-Solving

Safety Practices

WORK HISTORY

01/2018 to Current Denture Technician

Dentures By Den – Riverside, CA

Read prescriptions or specifications and examined models or impressions to determine design of dental products to be constructed. Assisted functionality of completed models with help of apparatus mimicking human bite and adjusted devices to enhance performance. Verified appliance conformance with specifications and accuracy of occlusion using micrometers, articulators and other tools.

Built and shaped artificial gums to achieve snug, comfortable fit in patient's mouth.

Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Carried out day-day-day duties accurately and efficiently. Demonstrated respect, friendliness and willingness to help wherever needed. Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Maintained energy and enthusiasm in fast-paced environment. Proved successful working within tight deadlines and fast-paced atmosphere. Used critical thinking to break down problems, evaluate solutions and make decisions.

Offered friendly and efficient service to customers, handled challenging situations with ease.

Developed and maintained courteous and effective working relationships. 01/2017 to 01/2020 Event Coordinator

Savi Productions – Orange County, CA

Coordinated schedules and timelines for events.

Performed event coordination for larger parties and gatherings. Organized, coordinated and deployed events while focusing on delivering superior customer service.

Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.

Solicited feedback from clients to assess event success and uncover opportunities for improvement.

Supervised onsite team of caterers, audio-visual technicians, and facility management team.

Executed on-time and under-budget project management on complex issues for senior leadership.

05/2016 to 01/2017 Recruiter

Frontier Marketing – Orange County, CA

Evaluated strengths and weaknesses of candidates through effective screening processes.

Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.

Operated and maintained applicant tracking and candidate management systems. Developed recruiting strategies to identify qualified candidates and build network. Verified applicant references and employment details. Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews. Maintained filing system of current, prospective and future positions. Pre-screened resumes prior to sending to hiring managers for consideration. Improved office efficiency by effectively managing internal communications and correspondence.

01/2012 to 01/2014 Administrative Assistant

Tek Systems – Newport Beach, CA

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Executed record filing system to improve document organization and management. Scheduled office meetings and client appointments for staff teams. Sorted and distributed office mail and recorded incoming shipments for corporate records.

Generated reports and typed letters in Word and prepared PowerPoint presentations.

Handled client correspondence and tracked records to foster office efficiency. Restocked supplies and placed purchase orders to maintain adequate stock levels. EDUCATION

06/2016 Associate of Science: Radiology

American Carrer College - Ontario, CA

REFERENCES

Dennnis Gray 951-***-****

David Houston 858-***-****

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