Data Entry Human Resources

Leona Walker

San Francisco, CA ***** 415-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Motivated customer/client specialist, skilled in using data entry and client communication to process a high volume of applications with accuracy. Knowledgeable about program guidelines and comfortable enforcing strict policies, self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.

SKILLS

Data Entry

Employee Interviews

Human Resources Standards

MS Office

Relationship Building

Intake Processing

Customer Service

Social Services

Detail Oriented

Employee relations

Recruitment assistance

Conflict Management

HR Policies

New Hire Orientation

WORK HISTORY

PERSONNEL ASSISTANT 11/2023 to CURRENT

San Francisco Municipal Transportation Agency San Francisco, CA

Prints and organizes documentation from HR staff for placement in personnel files. Ensure files, put away, locked when not actively worked on, and returns files to dedicated storage room when completed.

Schedules finalists for pre-employment appointments such as medical and fingerprinting; advises supervisor of any delays in getting results back from such appointments.

Track work progress through spreadsheets.

Performs other related duties as assigned.

QA ANALYST MANAGER 01/2022 to 01/2023

Trove Recommerce Brisbane, CA

Developed and maintained quality assurance procedure documentation.

Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.

Input payroll, timekeeping, and personnel information data into systems to maintain accurate and up-to-date records.

Recorded findings of inspection process, collaborating with quality team to implement corrective actions.

Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.

Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.

Prepares variety of payroll and personnel-related forms, correspondence, input documents, and problem reports.

Created and revised procedures, checklists and job aids to reduce error disputes by 26%.

Collected and analyzed activity data and initiated, developed and recommended improvements to systems, processes and procedures to increase productivity and reduce cost.

Gathering data and forwarding to analysts for report preparation.

QA/PRODUCTION SUPERVISOR 08/2019 to 01/2022

Trove Recommerce Brisbane, CA.

In coordination with warehouse managers, assign team members to daily tasks, and redirect associates as tasks are completed or as priorities change.

Understand direct reports' experience, strengths and areas of growth, including training on different processes, partners, and product types.

Provide regular feedback (both positive and constructive) to associates on performance, behavior and attendance as needed.

Help motivate associates through setting ambitious but attainable goals for each associate and giving associates encouragement to reach their goals.

Calculate, post and audit payroll and timekeeping information; utilize basic mathematical techniques to document and assure accuracy of employee work hours.

Managed team of 15 production associates, overseeing productive production processes and meeting all deadlines.

Coordinated with other departments to maintain smooth and efficient product flow.

Maximize associate productivity by monitoring team supplies, troubleshooting device issues, and surfacing needs to operations leadership as needed.

Partner with training resources to expand each associate's skill set and ability to work across processes and partners.

Help coordinate associates to execute on Operations projects, tests and initiatives.

Implemented program changes to identify and quickly resolve root cause issues bottlenecking production levels.

Evaluated team member performance regularly to identify and resolve productivity concerns.

Prepared in advance for and addressed production problems, material deficits, equipment failures and unavoidable delays.

LOBBY SERVICES 06/2018 to 06/2019

City & County Of San Francisco San Francisco, CA.

Answering questions and providing information to clients and the public.

Referring potential and current clients to a variety of social services and specialists as needed.

Anticipated employee’s needs-maintained inventory and supplies, and organized workflow within lobby area.

Utilized strong computer skills to assist low income, homeless, unemployed and previously incarcerated customers with online applications.

Operates office equipment, photocopying equipment, computer terminals, fax machines.

Processes mail: opens, sorts and distributes incoming mail; stuffs and seals envelopes; makes daily pickup and delivery to ensure timely mailing.

LINE /PREP COOK 07/2015 to 12/2017

Facebook, Twitter and Airbnb San Francisco, CA.

Assisting with stocking and setting up kitchen stations

Preparing food including cleaning and cutting ingredients and cooking main dishes, desserts, appetizers and snacks

Plating prepared foods based on senior chef's guidance.

Working with servers to ensure that orders are completed according to request and on time.

Washing and cleaning kitchen and cooking utensils and storing equipment at end of shifts

Ensuring that kitchen operation procedures and hygiene meet food safety standards and regulations

MAIL CLERK 10/2012 to 12/2014

USPS, United States Postal Service San Francisco, CA

Sorted mail according to size, shape and destination.

Used automated mail processing equipment to sort and collate mail.

Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.

Processed and organized incoming mail for distribution to appropriate departments.

Set up automated mail-processing systems to maintain smooth sorting operations.

Proved successful working within tight deadlines and fast-paced environment.

MEDICAL ADMINISTRATIVE ASSISTANT 06/2011 to 05/2012

UCSF Parnassus Clinic 360, Mission Bay Cardiology San Francisco, CA.

Supported office staff and operational requirements with administrative tasks.

Answered phone calls and messages for 8-physician Cardiology medical facility, scheduling appointments, handling patient inquiries placed reminder calls to deliver exceptional customer experience.

Documented patient medical information, case histories, and insurance details to facilitate smooth appointments.

Used Epic Software to schedule appointments for doctor visits and procedures.

Received, recorded and filed medical payments by check, cash, and credit card.

Obtained pre-authorization from insurance companies ahead of medical services.

LOBBY SERVICES 03/2009 to 10/2010

City & County San Francisco-Workforce Development 39 Jones St San Francisco, Ca.

Answers phones to obtain or provide routine information to the public, transfer calls, and take message.

Delivers mail, packages, messages, documents, inter-departmental memoranda and other materials and supplies to various offices.

Operates basic office equipment and machinery, such as photocopiers, computer terminals and fax machines; maintains and cleans equipment.

Served 2,500 OneStop visitors per month. Processed and interviewed clients for services.

Managed OneStop computer system and generated OneStop swipe cards.

Checks and reviews variety of documents for completeness and accuracy.

EDUCATION

Certificate Culinary Arts 09/2015

Le Cordon Bleu College of Culinary Arts, San Francisco, CA

Certificate Medical Administrative Assistant 10/2011

Jewish Vocational Services, San Francisco, CA.

GED 02/1994

John Adams Community College, San Francisco, CA

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