Medical Billing Specialists Supervisor

MEIA PHAM

E-MAIL: ************@*****.***

MOBILE: 510-***-****

OBJECTIVE

Professional with almost 20 years of Medical experience looking to work in a productive environment, where I can continue growing and utilize with compassion, my wisdom skills, understanding, and knowledge of patient care, medical billing; as well as acquire new solutions and answers to help as many people as possible.

EDUCATION

• Certificate for Project Management Cal State East Bay Anticipated Completion April 2024

• Bachelor’s Degree in Business Cal State East Bay Anticipated Graduation 2024

• Medical Office Management Bryman College

Graduated May 2002 – Dean’s List

• High School Diploma

El Rancho Verde High School

Graduated 1999 GPA: 3.52 – President’s Education Award WORK EXPERIENCE

2006-2020 Bay Area Endoscopy Center

Hayward, CA

Medical Billing Specialist

• Solely responsible for updating insurance contracts and increasing pay out rates; overall reimbursements through correct billing requirements for Medicare, Medi-Cal, commercial insurances, and collections for the surgery center and Anesthesia Group, investigative collections in aging reports, creating financial analysis reports for physicians, office supply ordering and inventory; as well as, bank deposits

• Aided medical assistants, and with insurance and benefit verification of all patients, receptionist duties, conflict resolution, and human resource paperwork.

• Pre- and Post-op calls for procedures and responsible for scheduling operations and appointments

• Ensured customer and management satisfaction to increase revenue, productivity, and multiple competitive contract retention

2015-2020 BAEC Hayward, CA

CPD Central Processing Department

surgical technician

Ensures that all reusable surgical supplies, instruments, and equipment are properly decontaminated, inspected, assembled, packaged, sterilized, stored, inventoried, and appropriately tracked in accordance with the established departmental and/or hospital policies and procedures

• Ensures processing and assembly of medical supplies, equipment, and instrumentation in accordance with established productivity measures

• Operates automated washers, cart disinfected, automated endoscope reprocessors, tested, and sterilizers in a safe and efficient manner following manufacturers’ written instructions and department policy and procedures

• Appropriately transports any soiled medical instrumentation and devices according to departmental and/or hospital protocol and established guidelines

• Appropriately sorts soiled items to be decontaminated and cleaned for safe handling by other staff members for items to be reprocessed safely for patient use

• Inspects instrumentation and equipment for cleanliness, defects, and proper working conditions prior to packaging 100% of the time

• Maintains an accuracy percentage of complete instrument trays processed 100% of the time

• Ensures all associated documentation is complete and initial 100% of the time

• Ensures all items to be High Level Disinfected / Sterilized (HLD/S) are subjected to the correct disinfectant / sterilization modality under the appropriate parameters which are to be validated with the proper documentation

2002- 2005 Washington Medical Group

Fremont, CA

Medical Administrative Assistant

• Answering a 7 line, for 7 doctor switchboard to register, and schedule patients

• Filling out forms for all requested labs and radiology procedures ordered by physicians

• Obtaining insurance authorizations and eligibility

• Checking out patients

• Robyn Young MD Neurologist Sutter Health

Alameda, CA

• Filing, puling, auditing, preparing charts and patients for the doctor, as well as, calling in prescriptions, confirming and scheduling appointments

• Verifying insurance regulations for authorization requirements and checking standing orders

• Completion of treatment authorization requests for workers compensation cases

• Auditing medical charts

TECHNICAL SKILLS

• Computer Skills: Microsoft Office Applications, GMed Medical Software, Medisoft, Medical Manager, Coding in CPT/ICD/Dental

• Typing Skills: Speed - 63 WPM, 10-key, Transcription,

• Clinical Skills: Blood Pressure, Vitals, Height, Weight, CPD Technician, Sterile Processing

• Administrative Skills: Insurance Billing, Bookkeeping, Renewing Physician Licenses, Appointment Scheduling, Filing, Data Entry, Customer Service, Worker’s Compensation Eligibility Paperwork, Medical Paperwork, Medicare Paperwork, TRICARE Paperwork, UB-92 Requirements LANGUAGES

• Vietnamese – Native Fluency

• English – Fluent

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