Receptionist/ Customer Service/ Administrative Asst.

Kathleen M. Duran

916-***-**** *********@*****.***

SUMMARY OF QUALIFICATIONS

Microsoft Office 2016

Working Knowledge of various online applications

Ability to work in fast-paced environment without compromising quality or safety

Enthusiastic, friendly, hardworking and dependable

Collaborative worker; ability to work independently and as part of team

Well seasoned in customer service

OFFICE ADMINISTRATION

Handled all scheduling of Tech's (25) for repairs of Pool Solar, Hot Water Solar and Photovoltaic's (Electrical Solar)

Answered heavy phones regarding sales, repair and inquiries about Solar both commercial and Residential

Created all bids, invoices and processed all invoices and sent on to accounting

Greeted visitors or callers and handle their inquiries or directed them to the appropriate person according to their needs

Created, maintained and entered information into various databases

Used computer for various applications

Accounts payable and receivable

Handled supply orders and reduced company expenditures by 40%

Scheduled and coordinated loan staff and client appointments

Assisted with various issues in processing loans which included paperwork, credit correction, file organization, inspection coordination and payment disbursement

Qualified over 50 Nurses for placement in critically ill patients' homes; scheduled in-service training for nurses

Worked as Placement Counselor for Temporary Agency increased clients by over 30% in one year

Extensive knowledge as Customer Service Representative throughout my career in various jobs

Handled many different phone systems, switchboards and extensions

WORK HISTORY

Customer Service Administrator Aztec Solar, Inc 2022-2024

Administrative Assistant Blue Ribbon Personnel 2021-2022

Administrative Assistant Blackstone Clubhouse 2021-2022

Caregiver Family 2013-2020

Administrative Assistant Platinum Home Mortgage 2008-2013

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