Customer Service Data Entry
Resume:
professional summary
experience
WEST SACRAMENTO, CA 95605
W: ************@*****.***
Telephone Etiquette
Documentation and Reporting
Appointment Scheduling
Government Relations
Data Entry
Interviewing
Application Review
Eligibility Determination
Application Support
Schedule Management
Data Compilation
Active Listening
Troubleshooting
Customer Relations
Cultural Awareness
Critical Thinking
skills
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angelica m
brambila
a b
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
California Mortgage Relief Program/Insight Global Sacramento, California December 2021 - Current
Eligibility Representative
• Processed enrollment
• Triaged high volume of inquiries and assigned cases to personnel for review.
• Maintained enrollment spreadsheets for tracking and statistical purposes.
• Reviewed member files for discrepancies and updated electronic records.
• Collected applicant and beneficiary information to make timely eligibility determinations.
• Maintained impeccable records of assigned cases, using data to determine eligibility.
• Helped applicants understand requirements, application procedures and legal rights.
• Kept records of assigned cases, and prepared required reports. Medical -Conduent WEST SACRAMENTO, CA
April 2016 - February 2019
Customer Service Representative-Member/Provider Servicer
• Enhanced customer satisfaction with fast, knowledgeable service.
• Delivered fast and friendly service to handle questions and service complaints.
• Handled customer inquiries,
• Managed customer calls efficiently in fast-paced call center environment.
• Met personal, team and company goals in customer service environment.
• Documented, researched and resolved customer service issues.
• Built trusting relationship with customers to better understand needs. Kept records of customer interactions or transactions, recording details of inquiries and actions taken.
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• Determined charges for services requested arranged for billing.
• Completed contract forms, prepared change of address records
• Documented all call information according to standard operating policies and procedures.
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Act call center for Nation Star Mortgage Sacramento, California April 2014 - April 2016
Customer Service Manager
• Maintained customer satisfaction by handling complex escalated customer concerns. education
language
Achieved company customer service objectives through proper alignment of department policies with stated targets.
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Enhanced customer experiences with improved team workflows and more effective solutions for common problems.
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• Managed team's work schedules to complete customer coverage. Improved communication flow between staff and leadership by creating memo forms and distribution lists.
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• Trained employees by providing performance feedback and coaching in service techniques. Researched and identified customer support tools and tactics to improve efficiency and streamline systems.
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Reinforced safety programs by complying with safety procedures and mitigating unsafe conditions.
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• Handled escalated customer issues, providing function support for customer interactions.
• Identified and implemented improvements to streamline customer service procedures.
• Addressed and resolved customer concerns and complaints.
• Audited phone, email, chat and other customer interactions to enforce service standards. Managed disciplinary processes, completed performance reviews and made hiring decisions to positively impact customer service delivery.
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• Maximized employee performance with hands-on training and close mentoring.
• Hired qualified employees using targeted strategies to reach candidates. Diploma in Medical Assistant
Kaplan College, Sacramento, California
March 2011
High School
West Sacramento High School, WEST SACRAMENTO, CA
June 2002
Spanish - Fluent
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