Help Desk Property Management
Resume:
Christina Lynn Klinger
**** * ******** *****, **** 164 Gilbert, AZ 85234
623-***-**** • ad5fu2@r.postjobfree.com
Objective
● Results-driven professional actively pursuing a Software Technical Support position or comparable role. Delivers impactful solutions and help desk support for Property Management Systems (PMS) such as Springer Miller, Delphi, Opera, RMS, and Cobalt Silver. Key Qualifications
● Provides stellar help desk system support. Troubleshoots, analyzes and solves critical system issues with quick turnaround time.
● Evaluates system efficiency versus cost for hotel Property Management Systems, employ the RFI process for vendor selection if necessary to enhance user performance, boost customer satisfaction, and achieve cost savings.
● Skilled in negotiating and securing profitable Group Tour Sales Contracts. Ensures favorable terms and results-oriented agreements, fostering customer loyalty for future returns.
● Secures contracts that catalyze impactful outcomes by skillfully negotiating with potential PMS vendors. Align terms with company regulations and establish pricing that fits seamlessly into the organization’s budget, ensuring a successful partnership. Job Descriptions
Aramark LLC (formerly Forever Resorts LLC)
Contact Center Manager II
● Worked closely with the Vice President of Administration with sale acquisitions, discount plan and sales report analysis. Worked seamlessly with the IT Department regarding cybersecurity and compliance. Managed a team of employees to efficiently coordinate and expedite crucial tasks within the PMS. Directly communicated with Hotel Management of each property troubleshooting PMS issues and improving user experience and efficiency providing help desk support.
● Orchestrated the configuration of numerous hotel and marina Property Management Systems (PMS), shaping associated room products and conducting rigorous System Testing up to the go-live date. Achieved a substantial yearly savings of approximately $130,000 by seamlessly transitioning multiple hotel operations from OPERA PMS to RMS Property Management system.
● Innovated the delivery of specialized technical help desk support for PMS system users, prioritized through ticketing systems like Salesforce significantly boosting employee productivity.
● Adeptly configured multiple online booking engines (OBE) to seamlessly integrate with the newly implemented PMS. This involved building out products, rigorously testing payment integrations until the go-live date for customer usage.
● In the wake of Aramark’s acquisition of Forever Resorts in April 2022, seamlessly transitioned into the Groups Department effectively increased sales through skilled negotiations, securing profitable Group Sales contracts with prominent tour companies such as NatGeo, Backroads, Insight Vacations, Tauck and Collette. Ensured favorable terms and results-oriented agreements, fostering customer loyalty for future returns.
Education
Associates Degree In Fine Art
Eastern Florida State College
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