Customer Service Services Representative
Resume:
Jo Ana Mae Chang
Renton, WA 98059
*********@*****.***
Summary
Ten years of professional experience with the public
Proven skill in persevering to solve customers’ problems
Very well organized and able to meet deadlines
Self-motivated and confident in making independent decisions
Dependable and reliable
Works well with diverse cultures from various backgrounds
Work Experience
Patient Services Representative, November 2020 to April 2021
Neighborcare Health Pacific Tower
Seattle, WA 98144
Warmly greet patients and their families as they arrive in the clinic. Answers telephones, confirms appointments, and transfer calls to appropriate staff member, as needed. Check in patients, including providing appropriate forms and collecting updated patient information (e.g., phone, address, insurance) to enter into the EHR.
Assists with maintaining provider templates and appointment schedules, as needed. Exercises problem-solving and conflict resolution skills when handling patient concerns and refers patient to appropriate designated personnel, as needed.
Practices confidentiality and privacy protocols in accordance with clinical policies and HIPAA requirements.
Interoffice Mail Courier, February 2019 to November 2020
Independent Contractor for Neighborcare Health
Seattle, WA 98144
• Pick up of interoffice mails from the administration office
• Delivery of interoffice mails to various clinics including school clinics in the area
• Maintaining and securing all files and packages in transport
Customer Service Agent, August 2017 to February 2019
Alaska Airlines
SeaTac, WA 98158
• Assist passengers with checking in for their flights and providing them with their flight information
• Rebooking passengers that missed their flights and rerouting their bags to their new flight
• Finding the best possible routing for passengers when their flight is overbooked
Administrative Assistant, March 2017 to June 2017
Vigor Alaska
Ketchikan, Alaska 99901
Senior Admin: Evie Bermudez 907-***-****
• Greets and assists clients and visitors both personally and telephonically
• Timekeeping and payroll
• Prepare and maintain all computerized files and documents
Emergency Service Dispatcher, June 2015 to January 2016
State of Alaska - Department of Public Safety
Ketchikan, Alaska 99901
Supervisor: Tina Wood 907-***-****
• Monitor, transmit and receive information over telecommunication systems during client contacts and vehicle stops to ensure safety of field personnel
• Operate multi-frequency or channel radio console, data terminals, computer and data recording equipment, teletype and other telecommunication equipment
• Maintain accurate records and logs by entering, transcribing, recording, storing, or updating information in either written or electronic form
Transportation Security Officer, October 2010 to April 2015
Department of Homeland Security/Transportation Security Administration
Ketchikan, Alaska 99901
Manager: Jeremiah Tucker 907-***-****
• Ensure safety of public and passengers while providing excellent customer services especially to those with special needs
• Conducts screening of passengers, baggages (carry-on and checked) and cargo
• Utilize state of the art technology in implementing security measure
Car Rental Agent, May 2007 to May 2010
Budget Car Rental
Ketchikan, Alaska 99901
Manager: Brandon Nieshe 907-***-****
• Responsible for reservations and dealing with customers inquiries and complaints
• Processing, maintaining and updating rental agreements and contracts
• Complete, review and submit various reports to manager
Education
Completed GED on February 2005
Additional Skills
Fluent in Tagalog (Philippines)
Great customer service skills
Efficient in the use of computers, scanners, copiers, printers and facsimiles
Typing speed of 40 words per minute
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