Administrative Assistant

GOLD THOMPSON-ADIUKU

* **** ***** ****. *********** ON, L9W6Z6

Phone: 226-***-**** Email: **********@*****.***

PERSONAL STATEMENT

Skilled professional with excellent people and communication skills, a College Diploma in Social Service Worker, and a degree in Sociology. Over 2 years of experience in providing first class Customer Service.

HIGHLIGHT OF QUALIFICATIONS

● Obtained a Social Service Diploma and a degree in Sociology

● Over 2 years of experience working within the Social Service Field

● Obtained First Aid, CPR, and WHMIS certifications

● Strong people skills

● Proficient in MS Word, MS Excel, MS PowerPoint, MS Outlook, and Internet

● Able to work independently and in team environments

● Ability to multitask in a challenging environment

● Skilled in administration

● Attentive to detail

EDUCATION

Social Service Worker Diploma

Seneca College, Toronto, ON Sept 2017- April 2019

Bachelor Of Arts in Sociology

Kings University College at Western University

London, ON Sept 2019 -April 2022

WORK EXPERIENCE

Customer Service Specialist

Kings University College at Western University, London, ON Sept 2020-April 2022

●Answer inquiries and support other support staff, residents, and guests. Serve as a point of contact for emergency and non-emergency issues

●Administrate loan material and temporary emergency key system.

●Ensure duties are fulfilled professionally and with good customer service.

●Provide customer support via email, phone, and website chat.

●Work with the technical support and engineering teams to resolve more advanced issues when necessary.

●Report and record customer issues.

● Document troubleshooting and problem resolution steps.

● Update the ticket tracking system to provide an accurate status of support issues.

● Create Knowledge Base articles to expand the knowledge for handling support issues.

Customer Service Assistant G & J Financial Services June 2022- Aug 2023

●Opened and closed the Office

●Responsible for taking inventory, basic accounting such as receipts, and entering amounts into the ledger

●Ensure accurate pricing on all services

●Performed daily tasks such as stocking, inventory control, processing transactions, and merchandise displays

●Resolve customer issues and answer their questions

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