Customer Service Representative
Resume:
Carrie Dahlman
Bigfork, MT, *****, US
*************@*****.***
Work Experience
Personal Fitness Trainer
Self - Bigfork, MT
September 2010 to Present
• Assist with cardiovascular and strength training at client's home or at their gym
• Focus on individual needs and goals, including weight loss, post-surgery rehab, and other orthopedic care
• Answer questions and provide support and encouragement
• Assisted clients with exercises and modalities
• Build strong client relationships
• Provide guidance on improving/correcting postural deficiencies
• Witness clients achieve significant improvements and goal attainment Customer Service Representative
Schafer’s - Bigfork, MT
June 2022 to November 2022
• Maintained outstanding customer service in a fast-paced environment
• Increased sales, by accommodating consistent diner requests, clearly answering questions, and food and beverage pairings
• Continual scheduling on high-traffic shifts
• Served food and served and prepared drinks, and advised customers on food and beverage pairings.
• Provided expertise on wine questions
• Attended many wine expositions and helped develop restaurant wine lists
• Handled money and kept daily financial records
• Managed daily reports of transactions
• Acted as customer service representative
• Adhered to company policies and procedures
• Assisted customers with questions
• Kept records of customer complaints
• Performed data entry for orders
• Handled billing issues and order inquiries
• Assisted customers with a warm and professional attitude
• Processed orders, refunds and customer transactions
• Interacted with front and back of house
• Handled inbound and outbound calls
• Operated the cash drawer
• Built close customer relationships
Customer Service Representative
Flathead Lake Brewing Company - Bigfork, MT
February 2015 to August 2022
• Please see above description for customer service representative Restaurant Service Manager
Famous Dave's - Kalispell, MT
November 2021 to May 2022
• Responsible for hiring, onboarding and managing Front of House employees
• Managed organization of server sections and hosting responsibilities
• Expedited bar and meal service to provide efficiency for the servers
• Coordinated difficult situations with severe staff and inventory shortage
• Maintained daily financial records
• Responsible for end-of-day closing procedures, including financial batching
• Responsible for front of house computer-based scheduling
• Achieved successful shifts with very little necessary staff Food Service Specialist
Bigfork Schools - Bigfork, MT
January 2020 to November 2021
• Prepared and served breakfast and lunch for students and staff in compliance with state, federal and ServeSafe guidelines
• Initiated and managed the previously unused school coffee shop
• Responsible for financial bookkeeping
• Adapted to many food service changes during trying times Assistant Manager/Customer Service Rep
Grille 459 - Bigfork, MT
May 2010 to September 2018
• Helped design the restaurant and bar from the unfinished property
• Maintained outstanding customer service in a fast-paced environment
• Increased sales, by accommodating consistent diner requests, clearly answering questions, and food and beverage pairings
• Continual scheduling on high-traffic shifts
• Served food and served and prepared drinks, and advised customers on food and beverage pairings.
• Provided expertise on wine questions
• Attended many wine expositions and helped develop restaurant wine lists
• Handled money and kept daily financial records
• Supervised team members
• Managed restaurant and bar operations
• Handled and submitted incoming sales calls
• Managed daily reports of transactions
• Acted as customer service representative
• Enforced company policies and procedures
• Built close customer relationships
Assistant Manager
BruMar Estate - Bigfork, MT
October 2006 to May 2017
• Prepared and executed banquet functions, developed and maintained a positive environment and exceptional customer service
• Assisted with event organization, acted as a liaison between resort and event staff, as well as the kitchen
• Managed servers and worked to ensure a high quality event experience for clients
• Expedited bar and meal service
Customer Service Representative
Invite American Kitchen and Bar - Bigfork, MT
May 2007 to August 2010
• Please see above description for customer service representative Physical Therapist Assistant
Gordon Smith Physical Therapy - Kalispell, MT
September 1999 to October 2000
• Assisted physical therapists with all aspects of the business, including front desk and administrative duties
• Assisted clients with exercises and modalitiies
• Acuired many customer relationships and trust with superior customer service
• Other duties, such as housekeeping/janitorial as needed Education
Bachelor of Science in Health and Human Performance University of Montana - Missoula, MT, US
May 1999
Skills
• Personal Training
• Server Management
• Restaurant Management
• Multitasking
• Organizational skills
• Communication skills
• Computer skills
• Serving
• Bartending
• Catering
• Clean driving record
• POS
• Creative problem-solving
• Beer sales
• Wine sales
• Extensive wine knowledge
• Customer service
• Mentoring
• Calm under pressure
• Clean background check
• Efficient time management
• Advisor
• Quick to learn new skills
• Determined to accomplish goals
Certifications and Licenses
AED Certification
Certified Personal Trainer
Food Handler Certification
Certified Fitness Instructor
CPR Certification
TIPS
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