Customer Service Data Entry

Kristy Henriquez

Cell 301-***-****

**********@*****.***

Objective:

My goal is to grow within the business while gaining more experience in a structured company environment. To become a great asset to a company through responsibilities, innovation creativity, and knowledge.

Skills:

Telephone Technique, Training, Strong Written/Verbal Communication, Knowledge with HIPPA Guidelines, Strong Organization Skills, Filing, Charge and Payment posting, Customer Service, and Scheduling.

Computer Software:

Microsoft Office Suite, Medical Manager Software, NextGen, EMR, Lyra & IMS

Insurance Company Knowledge: HMO/PPO, Medicare, Processes 1500 Claim Forms, Data Entry, EOBS, CPT/ICD-9

License/ Certifications:

CPR, CNA/MedTech, Medical Courier Training relevant to DOT, Material of Trade Exceptions & OSHA Blood Borne pathogens Training.

Experience:

Supportive Family Services Chesterfield, VA 7/2023-Present

Direct Care Professional

●Ensure that individuals take their prescribed medications.

●Dispense medications in accordance with applicable laws, rules and regulations.

●Support consumers with their daily activities, such as personal care, running a home, and running errands.

●Integrate residents into the community by organizing holidays and leisure activities.

●Assisting to teach residents daily life skills by following documented training programs.

●Support consumers through teaching them to be the most independent in their self-help skills.

●Assist and develop fine motor coordination and gross motor skills through various activities and exercises.

●Encourage various modes of communication that support the development of meaningful relationships including the modeling of appropriate behavior to persons served and community involvement and inclusion.

●Implement daily schedules, including all routines and life skills activities as directed by supervisor or written in the plan.

●Record daily on required consumer goals, baselines, logs (including medical charts), and other reports as instructed (incident reports, as necessary)

DoorDash Chesterfield, VA 2022-2023

DoorDash Driver

Cleaned and maintained vehicle and assessed vehicle for damage after each shift.

Delivered goods and products to customers on time and in excellent condition.

Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.

Kept detailed mileage and fuel reports to track overall fuel costs.

Coordinated efficient routes to avoid delays and optimize schedules.

Obtained signatures from customers upon delivery of goods.

Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.

Kristy Henriquez

Cell 301-***-****

**********@*****.***

Cardiac Associates P.C. Rockville, MD 2007-2019

Medical Records Technician/Assistant Supervisor

●Organized the medical record department and maintains a system of records concerning patient diagnosis, treatment, admissions, discharges, and transfers related concerning patient diagnosis, treatment, admissions, discharges, and transfers related to daily patient changes.

●Organized duties for medical record clerks, provides coverage for all units, and interacts with the medical staff to provide care for the patient.

●Ensured confidentiality of all medical records information and completed forms for release of information.

●Established and maintained a sign out system for tracking medical records.

●Always maintain Compliance and HIPAA standards.

●Assisted with departmental investigations and audits.

●Confirmed that detailed reports are filed in an accurate and timely manner.

●Guarantees that all patient records are onsite prior to their visit.

●Distributed transcribed reports and referrals from other doctors.

●Trained all new hires in all policies and procedures.

●Scanned all records and reports into EMR system.

References: Available Upon request

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