Project Management, E-Commerce, Retail, Customer Service

Carla Fernandes

Vancouver, BC 778-***-**** ***********.**@*****.***

PROFILE

Detail-oriented professional with a solid retail, e-commerce, consulting, procurement, and category management operations background. Possessing exceptional communication, analytical, and problem-solving skills, with a demonstrated ability to adapt to change and achieve targets. A recent MBA graduate with Google Project Management Certifications, committed to driving results and delivering high-quality work.

OVERVIEW

● Strong communication skills developed through client interaction and diverse work experiences.

● Meticulous attention to detail, ensuring accuracy and quality in all tasks.

● Proficient in analytical and critical thinking, adept at identifying and solving complex problems.

● Goal-oriented mindset with a track record of achieving targets and driving results.

● Exceptional time management abilities, capable of multitasking and prioritizing tasks effectively.

● Experienced in defining processes and procedures to streamline operations and enhance efficiency.

● Dependable team player with a client-focused approach and strong work ethic.

● Life-long learner committed to continuous improvement. PROFESSIONAL EXPERIENCE

ADMINISTRATIVE MANAGER Facility. Center Consulting, BR Sep/2020 –Nov/2023

●Supportedoperational procedures, ensuring compliance and efficiency.

●Managedadministrative tasks, including data entry, emails, phone and in-person contacts, purchase of office material, and negotiations with business partners, fostering solid relationships.

●Analyzedandcreatedcommercial proposals for clients, demonstrating attention to detail and analytical skills.

OPERATIONS MANAGER AgePlus Consulting, BR Aug/2013– Sep/2020

●Contributedtoa turnaround project for a bakery, focusing on KPIs, inventory management, and customer satisfaction.

●Supportedtheadministrativeareaandconductednegotiationswithsuppliers, optimizing procurement processes and reducing costs.

● Organized training sessions and coordinated staff activities. B2B E-COMMERCE MANAGER Network 1 – Equipment Distribution, BR Oct/2005 – Jun/2006

●Supervisedthee-commerce sales channel operations, overseeing customer service and sales strategies.

●Implemented ISO standards for transaction workflows, enhancing operational efficiency.

●Collaboratedwith IT to improve website navigation and functionality, driving traffic growth and enhancing user experience.

B2C E-COMMERCE MANAGER WM3 - Retail, BR Mar/2001 – Oct/2005

●Oversawday-to-day operations of three online stores, including employee supervision and sales strategy development.

●Achievedbreak-even in 2002 and 15% sales growth through effective marketing strategies and partnership development.

●Managedproduct assortment, pricing, and inventory, optimizing profitability and customer satisfaction. EDUCATION

MBA, University Canada West - Vancouver, BC

PUBLIC RELATIONS, UEL - Londrina, BR

CERTIFICATION

PROJECT MANAGEMENT CERTIFICATIONS, Google

DIGITAL MARKETING ASSOCIATE, Digital Marketing Institute (DMI) TECHNICAL SKILLS

● Microsoft Office (Microsoft Teams, Outlook, Excel, Word, PowerPoint) LANGUAGE

● English Proficient

● Portuguese Fluent

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