Administrative Assistant Customer Service

SUSAN RUSHFORD

**** ********* **. *******, **. 613**-***** * 630-***-****

****************@*****.***

Qualifications Profile

Highly motivated and dedicate Office Administrator with a strong record of achievement. A proven performer with an effective combination of administrative ability and customer service expertise. Experienced in dealing effectively on all levels in business. Customer service and team oriented.

Expertise

Congenial and enthusiastic contributor to and supporter of team goals

Manages client expectations and develops effective working relationships

Honest, confident, and hardworking with keen judgment and a record of integrity and dependability

Strong communication, interaction, and relationship-building skills acquired through years of work experience

Award-winning performer with the ability to complete projects and deliver results in both individual and team assignments

Outstanding record of performance, reliability, confidentiality, and ethical business standards

Professional Experience

National Express/Septran January 2022--Present

Office Administrator

Coordinate and oversee office activity to secure efficiency and compliance to company policies. Outstanding ability to communicate effectively in person, by phone or via email. Ensure office functions are streamlined without error. Detail-oriented, professional and thrive in a busy work environment.

Main Accomplishments:

Accurately prepare, reconcile and audit biweekly payroll.

Responsible for onboarding new staff along with benefit explanation, direct deposit set up, and employee file maintenance

Generate weekly reports for management

Effective verbal and listening communications skills in a fast paced work environment

Excellent time management ensuring all tasks meet deadlines

Work well independently or within a team environment

Work closely with hiring managers supporting them in all areas to ensure smooth onboarding.

Marklund Hyde Center-Geneva IL. June 2011-December 2020

Administrative Assistant

Supported the Administrator in day to day business relations and special projects at a senior management level. Served as a primary point of contact for and liaison between management, clients and vendors. Maintained excellent written and oral communication skills, problem resolution abilities, and a high level of professionalism and confidentiality.

Main Accomplishments:

Accurately generate reports for multiple departments and ensure timely distribution to department heads

Ability to stay organized while proficiently multitasking and paying attention to detail.

Assisted the payroll department in weekly payroll audits

Skilled in interpreting company policies and procedures to all levels of staff

Maintained Outlook Calendars for the Administrator, Assistant Administrator and Director of Nursing.

Generated monthly Excel spreadsheets then linking them to graphic dashboards

Aramark-St. Charles, IL June 2005—February 2010

Office Administration

Supported and assisted managers in the efficient management of administrative services for the company through competent computer skills, excellent communication and effective time management. Scope of responsibilities included phone inquiries, invoicing, mail processing, and filing, spreadsheets, meeting minutes, report preparation, payroll and new hire orientations.

Main Accomplishments:

Established and maintained effective business relationships with external and internal customer, improving communication between customers and company.

Resolved numerous business functions on a day-to-day basis; including customer inquiries, information requests, invoicing and stock control.

Independently researched, responded to, and followed up on requests from management personnel.

Utilized skills in Excel to create and maintain spreadsheets

SCE Unlimited, Naperville, IL July 1999-May 2005

Field Coordinator

Under very little supervision ran a gutter installation department for over 100 builders in the Chicago land area.

Main Accomplishments

Processed weekly payroll for gutter subcontractors

Maintained billing for all gutter installations

Provided a high level of customer service and client relations based on outstanding communication and interpersonal skills.

Hinsdale Hospital, Hinsdale, IL April 1990-June 1999

Medical Secretary

Developed a thorough understanding of the medical field thru processing physician’s orders.

Main Accomplishments

Worked closely with physicians and nurses to coordinate patient care

Educated in medical terminology

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