Customer Service F B
Resume:
CHANDOR,GOA, INDIA
****************@*****.***
SUMMARY
Friendly Food and Beverage
Attendant brings talents in
customer service, order taking and
addressing customer complaints.
Punctual and responsible individual
familiar with basic kitchen
equipment operations and food and
hygiene safety regulations.
Recognized for outstanding
stamina and scheduling flexibility.
SKILLS
• Table clearing
• Food running
• Stocking and replenishing
• Ordering procedures
• Teamwork and Collaboration
• Cash handling
• Food preparation and safety
Nesh Fernandes
EXPERIENCE
February 2024 - Current
F&B Associate C'ROQUE Resort Colva,Goa,india
December 2021 - March 2023
F&B Attendant Dubai Parks And Resorts Dubai, UAE October 2018 - March 2019
Trainee Raddison Blue Resort Cavelossim,Goa, India
• Greeted customers and provided them with menus.
• Provided customers with information about menu items and specials.
• Ensured that all orders were accurate and served promptly.
• Assisted in setting up the dining area before service hours. Performed cashier duties including taking payments from customers via cash, debit and credit cards or other payment methods.
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Maintained stock levels of cups, lids, straws, and condiments throughout shift.
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• Trained new staff members on company policies and procedures. Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
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Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
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Greeted and seated guests to provide friendly and welcoming experience.
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Maintained clean and organized restaurant to comply with hygiene and health regulations.
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Provided guests with information about menu items, specials and promotions to provide quality service.
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• Learned new materials, processes, and programs quickly.
• Attended training courses to build understanding of processes, . Acted with integrity, honesty and knowledge to promote culture of company.
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Maintained positive lobby presence, pleasantly greeting guests and employees.
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Worked alongside senior team members to learn related job tasks and roles.
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EDUCATION AND TRAINING
Diploma Food Production,Food Beverage Service And Accommodation Operations
Guardian Angel Institute Of Hotel Management And Catering, Goa,India
(10th SSC) High School
St.Joseph Educational Institute, Chandor Goa
CERTIFICATIONS
• [STCW], [Sea scan maritime foundation Verna,Goa,India]
• [Certificate of proficiency in STSDSD]
[Certificate of PST,Fire Prevention & Fire Fighting, Elementary First Aid and PSSR]
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• [Indian CDC] CDC Num:[KOL150921]
LANGUAGES
English: B2
Upper Intermediate
Hindi: B2
Upper Intermediate
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