Project Coordinator Human Resources

Susan S. Shauf

**** ******** **, *******, ** ****2

**********@*******.***, 480-***-****

SUMMARY

Highly efficient, process-oriented professional with seventeen years of six-sigma process improvement, project coordination, training, human resources and customer support experience. Possess excellent written, verbal and interpersonal communication skills. Able to interact effectively with people at all levels within the organization. Able to manage multiple assignments to meet tight deadlines. Strong organizational, analytical, problem-solving skills specifically with SAP and Microsoft Office applications.

PROFESSIONAL EXPERIENCE

Village Kids Club – April 2024 – current

Teach group piano.

Susan’s Piano Services LLC – February 2018 – current

Teach students piano with technique and theory ranging from 6-70 years old.

Audrey’s Angels – January 2019 – current

Music performance for seniors with Alzheimer’s & Dementia.

Veyo – an MTM Company January 2021 current – December 2023

Transport non-emergency medical patients throughout the valley.

Amazon Pharmacy One Medical – Virtual Customer Care Health Advisor August 2023 – Dec 2023

Assist customers and other advisors with billing/insurance verification, product, and service questions.

Identify solutions with clinical advisement.

Technical support when navigating pharmacy.amazon.com.

State Active LLC - February 2018 – April 2019 part time

Project Coordinator - Manage projects for seniors to hand assemble products, i.e. envelope stuffing and assemble jewelry. Train, pickup and delivery.

Gap between 2018-2022 due to taking care of elderly mother and working several part time jobs. Available for full time work since August 2023.

Dell Services – (Apex Systems) Remote, Mesa, AZ – April 2016-February 2018

IT Project Coordinator - Data Migration Dell to NTT Data Inc.

Extract Weekly Status Reports – facilitated and distributed minutes. Created website and granted access to Accelerate Tool.

Travel Lead – processed travel and budget approvals

Communications Lead: Approvals, validation, format, notifications to stakeholders and leadership

File Share Migrations Lead – managed 2600 users data file share migrations

Seal Apps Consolidation – managed 100+ business apps with IP addresses/Host names, UCP/TCP ports

Dell Services – (Apex Systems) Scottsdale, AZ – Nov 2015- April 2016

Transition Project Coordinator - Data Migration American Express Global Business Travel (GBT) to Dell Services.

Implement customer projects, tracked activities, milestones, and staff requirements, track and maintain resource schedule.

Provide status reports on project milestones and adjust schedules accordingly.

Recommend and drive analysis and solutions of problems.

Enforce the defined governance processes.

Arizona Public Service (APS) - US Tech Solutions, Inc. Phoenix, AZ – Jan 2015 – Oct 2015

Support Technician

Run and maintain IT projects with Primavera database tool, approve project requests for budget, scope and schedules. Performed functions to support coordination, administration, analysis, communication and/or implementation, plans and policies. Train users on Primavera tool in executing and modifying their own queries/databases.

Facilitated project management meeting for stage gate passages, distribute minutes, queries and/or department support.

Facilitated Leadership Meetings, research, compile, analyze, manipulate and summarize data to create specialized project status reports/files.

Consults with team members on information needs and determines resources necessary to gather information.

EASi Engineering, Tempe, AZ Apr 2014 – Jan 2015

Project Coordinator

Provide support project billing, invoicing and financial data analysis supporting nationwide Cisco account projects.

Assists Delivery Manager in setting up projects, work order processing – assessing scope, defining and documenting requirements, project estimation – estimates level of effort, cost and duration, resource scheduling – aligns skills/capabilities with scope of work, accounts for capacity and availability

Maintains project documents progress against PO and/or SOW; creates/maintains schedule, estimation, scheduling, bill rates, work orders, summaries and reports.

Supports unbilled hours management for all project resources including data entry, checking for accuracy, updating project accruals reports and resource schedules.

Supports project workflow requirements such as change orders, project amendments and project closing.

Honeywell Aerospace, Tempe, AZ Jul 2012 - Apr 2013

Executive Assistant Project Coordinator

Administrative support to three Defense & Space Vice Presidents and staff of Directors.

Utilize a variety of software applications to prepare correspondence, presentations, processes, procedures, reports, charts, graphs, spreadsheets and databases.

Manage complex international and domestic travel arrangements including expense reporting

Maintain executive calendars, coordinate meetings, teleconference, luncheons and engagements.

Managed SharePoint website for access, archives, presentations, functionality and generate reports

Honeywell Aerospace, Tempe, AZ Dec 2011 - Jul 2012

IT Project Coordinator - Instructional Designer

Collaborated with functional process leads and site subject matter experts on six SAP deployments and eight retrofits projects to identify requirements and conduct gap analysis.

Partnered with super/power users to create over 7048 training materials, 166 job-based training curricula and verify SAP security/role mapping for approximately 3082 users.

Facilitated weekly meetings, identified and resolved project issues and monitored/ tracked deliverables to ensure tollgate deadlines were met.

Aero Learning Management System Lead, Info Pak, and Solution Manager/Wiki administrator.

Monitored system performance and worked with IT/Google team to resolve technical issues. Provide tier-one support to system users, and trained/coached users on system features and functionality.

Honeywell Aerospace, Tempe, AZ Oct 2006- Dec 2011

IT Project Coordinator - ERP/SAP Project

Served as liaison between site managers, SAP functional leads, HR and IT security on four large-scale SAP deployments.

Managed training activities, requirements gathering, team onboarding, gaps analysis, course assignments, scheduling and classrooms logistics.

Developed and maintained training database, training schedules, enrollments, course completions and user readiness assessments.

Conducted end users training.

Coordinated SAP security and role mapping activities.

Developed and disseminated project related communications to include project status, training schedules, deployment team contact lists, roles and responsibilities, power user time commitments, role mapping/SOD, tollgate/cutover preparation and go-live count down.

Honeywell Aerospace, Tempe, AZ Feb 2006 - Oct 2006

Systems Business Analyst

Received, reviewed and processed intranet systems support and webpage development requests to IT Enabling for Aero Human Resources and Communications team.

Developed project plans and identified risks, benefits, and opportunities.

Analyzed business processes and designed IT solutions to address opportunities in the HR function.

Extensively worked with Honeywell co-source partners and vendors on application development activities.

Assisted the IT enabling team in management and simplification of the HR and communications application portfolio, and in the development of application and portfolio roadmaps with Adobe Pro.

Backup Daptiv PPM System Administrator.

Honeywell - Executive Assistant Sept 1997 - June 2000 (break to HR Coordinator) Nov 2000 - Feb 2006

Provided a wide range of administrative support two Vice Presidents of Information Technology and staff of 17 Directors.

Managed multi-line phone system, recorded messages, addressed general inquiries, and routed technical inquiries to appropriate staff members for resolution. Scheduled appointments and conferences.

Prepared meeting agendas, participated in leadership meetings, recorded significant events and distributed minutes to attendees.

Complex international and domestic travel arrangements including expense reporting, balanced monthly American Express statements and resolve discrepancies.

Intel Corp., Chandler, AZ May-Nov 2000

Human Resources Coordinator

Partnered with HR Generalist and hiring managers to recruit, screen, and interview, test, and place applicants.

Coordinated interviews, setup interview questions packets, and set up orientation packets for new employees.

Managed all phases of applicant tracking to include new hire/rehire processing, employee referrals, drug testing and pre-employment screening.

Coordinated Intel U classes, set up training rooms, prepared materials, sent out meeting invites, tracked attendance and maintained finance websites.

PROFESSIONAL DEVELOPMENT

Education

In pursuit of a Master’s of Science Degree, in Information Systems, University of Phoenix.

2002 Bachelors of Science Degree, Business/Information Systems, University of Phoenix, Phoenix, AZ, 3.85 GPA

1996 CIS, Mesa Community College, Mesa, AZ, 3.85 GPA

1994 Engineering, Diablo Valley College, Concord, CA, 3.85 GPA

Computer Skills:

Microsoft Applications: Advanced Excel (vlookups, pivot tables, formulas); Outlook (alerts & receipts, delay delivery, voting, multiple signatures); PowerPoint (insert tables, pictures, transitions, notes, Articulate); Word (mail merge, tracking), Lync (Skype), Access, Projects and Visio.

Project Reporter/Accelerate, Primavera P6, SharePoint, Learning Management System, Adobe Pro, Google Docs Live Meeting/Placeware, Genesis, WebEx, InfoPak, Concur, SAP and (Vendor Management System) Fieldglass

Certifications

Six Sigma Greenbelt Trained/Certified; LMS Systems Admin; Info Pak Systems Admin; Aero Web Administrator; Travel Site Systems Admin; SAP Solution Manager Admin and SharePoint Administrator

References:

Lance Beaty – Program Manager –NTT Data Inc – October 2016-February 2018 - Cell: 1-817-***-****

Suzanne Summers – Project Coordinator – NTT Data Inc – May 2016 – February 2018 – Cell: 214-***-****

Ameerah Reyes – Project Manager – Honeywell – January 2007-July 2012 – Cell: 480-***-****

Bill Patchett – Personal Church friend – SRP Manager – October 2004-current – Cell: 480-***-****

www.linkedin.com/feed/ Recommendations and Skills endorsed

Volunteer: Usher at Mesa Arts Performing Arts Center and American Heart Association

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