Customer Experience Design Engineer

MANASA CHANDRAPU

425-***-****

******.*********@*****.***

SUMMARY:

• Over 6 years of experience in software testing that includes tools, web apps, Mobile apps and handset devices.

• Well acquainted with all phases of SDLC and STLC concepts.

• Well versed with Java, Selenium WebDriver.

• Earned ISTQB Foundation Level Certification from UKTB (BCS) in March 2019 PROFESSIONAL EXPERIENCE:

T-Mobile, WA, USA

(May’2019 – Dec’2021)

Designation: Quality Analyst II

• Worked for “T Mobile-Sprint Integration: device upgrade and device financing” team; responsible for writing test plan to incorporated Sprint systems into TMO applications, data set up, execution, defect triages.

• Worked on T Mobile Offers and Promos team; customer experience testing for enrollment related issues, billing validations, edge case scenarios.

• Participate in offer discussion and collaborate with various partner teams for test redundancy.

• Customer experience testing for new device launch (both android and iOS devices) is one of the major challenges.

• Worked for new feature “Buy Online Pick Up In Store” testing. Was responsible to test the new customer experience on ordering the devices online and picking up at store. Also testing the store system/apps for pickup validations. This testing was extensively carried out in lab, staging and prod environment.

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• Worked on T-Mobile Scam Block app testing for every updated release in pre-prod and prod environment. Was responsible to test the app behavior to these new releases on both android and iOS devices including variety of model range.

Regal Beloit Corporation, India

(Feb’2012 – June’2015)

Designation: Design Analyst

• Responsible for testing and upgrading the org specific Electro Magnetic Design tool.

• Worked to collaborate various customers to bridge on to this single tool for their design structure.

• Responsible for data manipulation, derive and deploy modules into production.

• Documenting the tool practices in detail for future reference. SKILL SET:

• Operating Systems: Windows, Unix

• Programming: Java, SQL

• Testing Tools: Selenium, Tosca

• Web Technologies: HTML

• Supporting tools: Intel debugger

• Defect Management tools: JiRA

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