Customer Service Business Development

LAYNE HUTCHINGS

Haltom City, TX ***** 972-***-****

http://www.linkedin.com/in/laynehutchings/ *****@*****-*********.*** Client Relations – Customer Service Management – Account Management – Pricing Analysis Office Administration – Process Improvement

CAREER ACHIEVEMENTS

Developed multi-channel marketing plan for new prospects and cross sales to existing customers.

Managed a new sales program including pricing models and sales strategies.

Recognized as #1 manager in sales production for all divisions.

Tripled sales teams’ production within first 2 months when hired to manage under-achieving sales team.

Familiar with CRM systems

PROFESSIONAL OVERVIEW

Owner/Operator Hutchings Consulting, LLC Feb 2007

• Provide IT, networking, software, and hardware solutions to small businesses.

• Consult to energy brokers for implementing Channel Partner Relationships and small broker web design.

• Ensured product dependability for customers and resolved customer issues with REP’s.

• Offered Bookkeeping services for small businesses.

• Provide support to the outside sales staff while managing a team of 10-12 sales reps.

• Train new sales reps in the energy sector

• Provide reports, statistics and sales forecasting

• Create quotes and proposals for sales team

• Supported owner with process improvement, operations, and procedures Inside Sales Trinity Sling May 2022 – September 2022

• Process customer quotes and orders within the Sage System

• Build, maintain, and strengthen relationships with internal and external organizations

• Process customer orders with precision and efficiency Regional Account Manager Double D Food March 2020 – April 2022

• Negotiate pricing terms of agreements and prepare contracts for Federal Accounts

• Work to resolve customer complaints or concerns

• Build, maintain, and strengthen relationships with internal and external organizations

• Process customer orders with precision and efficiency Customer Service Manager - Aftermarket Parts Sales KPS Global Nov 2014 – Oct 2019

• Provide support to KPS customers, both external and internal in all areas, with a specialty in parts.

• Working knowledge of parts, installation, and service

• Hired, trained, developed, performance reviews, schedule maintenance, and time clock review and approval

• Eliminated duplicate orders within my first 2 weeks

• Improved quote lead time by developing training for CSR’s cutting response time to a 24 –48 hours

• Account Manager for multiple large customers

• Create quotes and proposals for our customers

• Attended daily management meetings

• Use CRM to manage quotes and customer info

• Held daily team meetings for new product knowledge, new system controls including new procedures

• Brought an underperforming team to consistently hit our numbers and exceed monthly budget Aftermarket Parts Sales – Team Lead KPS Global / Kysor Panels Systems / Manitowoc

• Provide support to KPS customers in all aspects with a specialty in parts.

• Working knowledge of parts, installation and service.

• Responsible for leading, coaching, motivating, training and developing a team of 4 CSR’s

• Manager Process Improvement, Operations and Procedures

• Lead - Door Panel Team – process and develop procedures for New Door / Drawing Details System

• Parts Lead - Thermal Liner Panel Process Improvement Team

• With Accounting Team, developed Cost, Pricing and Margin per KPS Standards for Thermal Liner Panel Project

• Trained All Sales Teams in Thermal Liner Process, Procedures and Pricing

• Continue to serve on the Process Improvement Team as Parts Lead Owner/Operator Hutchings Consulting, LLC Feb 2007

• Provide IT, networking, software, and hardware solutions to small businesses.

• Consult to energy brokers for implementing Channel Partner Relationships and small broker web design.

• Ensured product dependability for customers and resolved customer issues with REP’s.

• Offered Bookkeeping services for small businesses.

• Provide support to the outside sales staff while managing a team of 10-12 sales reps.

• Train new sales reps in the energy sector

• Provide reports, statistics and sales forecasting

• Create quotes and proposals for sales team

• Supported owner with process improvement, operations, and procedures Manager, Sales and Operations EES Feb 2008 – April 2011

• Developed multi-channel marketing plan for new prospects and cross sales to existing customers

• Developed new sales program including pricing models and sales strategies

• Created quotes, contracts and proposals for sales team

• Trained and managed sales representatives and sales managers

• Financial and Pricing Analysis

• Maintained relationships with distribution companies to expedite solutions for commercial customers Internet Sales Manager Reliant Energy Feb 2003 – Nov 2007

• Supervised sales and service to all internal small commercial accounts

• Recognized as #1 in sales production for all divisions

• Developed and maintained key relationships, community events and programs with area stakeholders

• Provided information to customers regarding products, pricing, and availability

• Oversaw all deregulated areas of Texas

• Ensured product dependability for customers and resolved customer issues

• Located, developed, and maintained small to midsized accounts in Dallas / Fort Worth area

• Remained current on regulatory market trends of natural gas and commodities markets

• Generated new business through organized prospecting, lead referrals, and renewals of current customers

• Recognized as quarterly top producer on 5 occasions TECHNICAL SKILLS

QuickBooks certified

MS Office

Hardware / software, including troubleshooting and issue resolution Education

Southern Methodist University – 2000-2001

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