Customer Service Data Entry

Janar Patni

**** * *** **.**. Buckeye, AZ ***** 623-***-**** ******@*****.***

Summary of Qualifications

Over 10 years providing high quality customer service to diverse populations

Proficient in Microsoft Office, Google skills

Experience using database management systems to collect and track data efficiently

Excellent communication skills; written, verbal and interpersonal

Professional Experience

State of Arizona Department of Transportation- Phoenix, AZ

Customer Service III Call Center-Phoenix

VOW work from home April 2017-currently

Respond to inquiries from the call center on issues related to driver license, title and registration, and mandatory insurance

Ignition Interlock,Medical Review,Plate refund,Driver Improvement,

Process reinstatement, lien placement / release, no-fee tab / registration, and no-fee credential.

Handle phone call from customer and activities dealing with motor vehicle titling and registration and motor vehicle operator licenses while

Regulations, policies and procedures pertaining to licensing of motor vehicle operators .

Public and customer relations and problem resolution techniques, practices and procedures.

Data entry procedures, terminology, applications, codes, supplies and MVD databases.

Oral and written communication skills

Walmart- Buckeye, AZ November 2014-February 2017

Cashier/Customer Service

Utilized strong communication skills to best assess customer needs and make proper recommendations to meet their needs.

Handle and answer questions regarding merchandise, store policies, and ongoing promotions.

Accurately apply discounts, processing of payments, and ringing up sales on computerized cash registers.

Work collaboratively with team members across different departments to assist and ensure smooth and efficient workflow.

Organize merchandise by departments to guarantee ease of accessibility and retrieval.

Marriott International- Glendale, AZ December 2008-September 2013

Partime Customer Service

Checked-in and checked-out hotel guests in a confident, professional, and friendly manner.

Initiated courtesy calls after check-in to ensure guest satisfaction through accommodations and assistance.

Anticipated guests’ needs, responded promptly and acknowledged all guests.

Provided gracious and efficient telephone service as it related to general PBX services. Answered calls promptly and knowledgeably, always ensuring complete and accurate information.

Ensured proper credit card procedures were followed at all times to include credit card imprint and guest signature on registration slip.

Adhered to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash, credit card, and check transactions during a given shift.

State of Arizona Department of Revenue- Phoenix, AZ November 2008-February 2010

Unclaimed Property Analyst

Conducted initial analysis and examination of claim forms and evidence to assist in determining the rightful ownership of property and the claimants entitlement to payment.

Educated holders, claimants, heir finders and locators in a knowledgeable, friendly and professional manner.

Analyzed correspondence and documents received to determine which team members have the authority to act on or resolve.

Performed the analysis and interpretation of applicable state statutes regarding unclaimed property, domestic relations and probate matters and the policy, procedures and regulations of related industries as they affect unclaimed assets.

Distributed and tracked of work assignments to assure adherence to statutory timeframes and internal controls are maintained.

Data entry and research into various databases, spreadsheets and reports in accordance with section policy to assist the public and coworkers.

Complete location activities to identify potential owners of unclaimed property and elicit claims.

Other duties as assigned, including but not limited to; attending meetings as scheduled, preparing deposits for funds received by the section, preparing mass mailings, filing, research projects, processing warrant runs, and preparing settlements.

State of Arizona Department of Transportation- Phoenix, AZ July 2007 – November 2008

Customer Service/Collection Analyst II

Motor Vehicle Division Collection of Motor Carrier IFTA taxes and failed to submit quarterly reports or Fuel tax payments.

Contact taxpayer via correspondence and telephone collect on multiple tax type.

Take phone payment via check by phone or credit card payments,

Balance daily receipts, Penalties, interest fees accrued on customer account.

Enforce state and federal statutes rules and agency policies and procedures.

Skip tracing and lien and levy actions on personal property, Research and prepare adjustment.

Answer phone question and complaints for Individual and commercial license accounts,

Customer dispute management.

ADOT.

Filing, schedule payment plan monies owe to the State.

Interface with general public.

Temporary assist Receipts Accounting for MVD recoiled Credit Card payment by IFTA tax payer, forward all deposits from major Banks to the Treasurer department.

Automated accounting system. reconciling daily batches and creating daily deposits;

creates monthly reports of unit activity; ensures daily batch balancing to deposit,

corrects data entry errors and processes bank adjustments and corrections.

California Governor’s Office of Emergency Services (OES)- Pasadena, CA March 2005 – January 2006

Staff Services Analyst

Responsibility mostly involved response-to, follow-through, research and meeting correspondence deadlines pertaining to the eligibility requirements and administration.

Prepared correspondence, tracked data, and provided weekly reports on statistical information.

Gathered, tabulated, and analyzed disaster data.

Communicated with customers by phone, email or written correspondence in effort establish payment settlements/agreements, to resolve past and present account negotiations and to secure future orders/billings pertaining to outstanding.

Honeywell Internaltional- El Sagundo, CA February 1997 – January 2001

Credit Analyst

Reviewed, new and existing accounts to determine release of orders, accounts on credit hold or bad debt write-off.

Communicated with customers by phone, email or written correspondence in effort establish payment settlements/agreements, to resolve past and present account negotiations and to secure future orders/billings pertaining to outstanding balances.

Education

West Los Angeles College AA Liberal Art

References available on request.

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