Customer Service Information Systems

Emily Fussell

770-***-**** *************@*****.*** 1204 Tree Park Circle, Flowery Branch, Georgia 30542 Objective

A highly motivated and passionate young professional looking for an opportunity to use my knowledge in GIS and community engagement. Interests include mapping science, environmental justice, and outdoor recreation, such as hiking and kayaking. Adds value to any organization seeking someone with experience in GIS and strong interpersonal skills.

Education

Graduate Certificate in Geographic Information Systems University of West Georgia Carrollton, Ga August 2023-December 2023 Completed Bachelor of Science in Geography and concentration in Sustainability University of West Georgia Carrollton, Ga August 2015-December 2020 Completed Coursework & Skills

● Strong technical writing skills

● Ability to be self directed & work as a team

● Attention to detail, ability to multitask, & time management

● Community Engagement

● Strong interpersonal & verbal communication skills

● Proficient in Microsoft Office & Google suite

● Excellent customer service skills

● Problem solving & conflict resolution

● Ability to review, classify, categorize, prioritize and analyze data

● Ability to effectively deal with diverse people and situations

● Experience with conducting field research

● Basic knowledge of NEPA

● Knowledge of Geographic Information Systems, including ArcGIS Pro, ArcMap, ArcGIS Online, StoryMaps, and QGIS

● Completed coursework in Computer Cartography, Remote Sensing, Geographic Information Systems, Airphoto Interpretation and Photogrammetry, Energy and Sustainability, Chemistry, Geography, and Geology Work Experience

Partnership Coordinator and Community Engagement Resource Assistant Chattahoochee-Oconee National Forest January 2024-Present Gainesville, Ga

● Assist in development and implementation of conservation education programs to a variety of young people, educators and partners

● Provide administrative and practical CFN program support, including youth and parent communication, teacher and administrator communication, creating content for email newsletters, scheduling meetings and developing agendas, arranging logistics for events, etc.

● Develop and implement a comprehensive social media strategy, including streamlining accounts, creating calendar, bringing pizazz, growing audience, increasing engagements, and deepening usefulness of accounts to both program and users

● Maintain robust and dynamic social media and web presence appropriate for all audiences; ensure accounts and posts are fully accessible to people of all abilities

● Work with local volunteers and non-profit groups to engage in community development activities and delivery of conservation education, recreation and natural resource programs and activities

● Establish and maintain lists of interested stakeholders for the purpose of partnership efforts and community collaboration

● Work with non-profit groups and forest leadership to assist in grants and agreement opportunities

● Organize volunteer events to introduce the community to the work that the Forest Service conducts, career opportunities, and to develop future land stewards

● Use a variety of communications tools to share information with the public regarding the Forest Service and CFN, including web content, videos, factsheets, reports, flyers, infographics and interpretive displays

● Prepare audio-visual programs, according to instructions, for both specific presentations and for broad repeated use

● Organize and maintain CFN photo and video archives

● Support Smokey Bear wildfire prevention outreach programs as needed

● Process applications and conduct site visits to inform reports and proposals

● Additional tasks to support Forest Service and CFN priorities, as needed. Bartender Hacienda San Antonio May 2023-January 2024 Wedowee, Al

● Lead bartender, ensured team members correctly prepared drinks and processed payments

● Created custom shots and cocktails for guests

● Helped inventory and order supplies and stock

● Showed high efficiency serving multiple guests at once

● Offered helpful drink and food recommendations to guests Manager Fabiano’s Italian Restaurant February 2022-May 2023 Douglasville, Ga

● Answered telephone calls and accurately answered questions.

● Supervised assigned staff.

● Ensured a clean and safe dining environment in accordance with city health and safety regulations.

● Wrote checks, handled the cash drawer, and completed daily monetary reports.

● Operated Point of Sale system.

● Respond efficiently and accurately to customer complaints.

● Coordinated daily Front of the House and Back of the House restaurant operations.

● Booked reservations for parties and managed deposit payments for party room rentals. Bartender Bartaco May 2021-January 2022 Atlanta, Ga

● Trained new bartenders on drink preparation and techniques.

● Anticipated guest needs and provided exceptional service to a high volume of daily customers.

● Completed regular bar inventories and daily requisition sheets.

● Maintained a thorough knowledge of menu items, including beer, liquor, and wine.

● Presented the menu, answered questions, and made suggestions regarding food and beverages.

● Attended required training and meetings.

Manager/Bartender LocoMex Downtown May 2018-April 2021 Carrollton, Ga

● Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

● Handled customer complaints and responded in a prompt and effective manner.

● Handled cash and debit/credit transactions and completed monetary reports.

● Cleared and reset counters and tables at the conclusion of each course.

● Ensure guest satisfaction with food and service. Research Intern University of West Georgia May 2020-December 2020 Carrollton, Ga

● Assisted the Geography department with research, literature reviews, and data analysis.

● Conducted field research, including soil and water sampling, site visits, and interviews.

● Conducted and organized scientific research into reports and presentations.

● Met with advisor and communicated research findings.

● Met timelines for delivery of all assigned projects.

● Completed assigned tasks independently under the supervision of an academic advisor After School Coordinator and Tutor Bridge Learning Center August 2015-May 2018 Carrollton, Ga

● Coordinated age appropriate after school activities and lesson plans for students in accordance with state educational standards.

● Assisted teachers in carrying out said activities.

● Assisted students with coursework.

● Ensured a safe, fun, and engaging learning environment for students.

● Communicated effectively with students, parents, and teachers. Volunteer Experience

City of Carrollton Parks and Recreation 2020 Carrollton, Ga

● Worked as a volunteer to assist in the cleaning and maintenance of trails, gyms, and parks at Lake Carroll and Lakeshore park in Carrollton, Georgia.

University of West Georgia Annual River Clean Up 2015-2020 Carrollton, Ga

● Was an active member of the Geoscience club at the University of West Georgia and participated in the annual volunteer clean up of the Upper Little Tallapoosa River, in which students removed garbage and debris from the river and surrounding areas.

Professional References

Callie Harper / Manager at Bartaco / 678-***-****

Hannes Gerhardt / Academic Advisor at the University of West Georgia / 678-***-**** Attalina Edmondson / Manager at Hacienda San Antonio / 256-***-**** Jasmine Schell / Manager at Fabiano’s Italian Restaurant / 678-***-**** Kelsey McNicholas / Community Engagement Specialist at Chattahoochee-Oconee National Forest / 678-***-****

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