Medical Assistant Patient Service
Resume:
Taysha Jones
***************@*****.*** 443-***-**** LinkedIn: www.linkedin.com/in/taysha-jones
EDUCATION
Fortis Institute Baltimore, Maryland Graduate: May 2021
Certified Clinical Medical Assistant
Community of College of Baltimore Catonsville Baltimore, Maryland Graduate: May 2024
Associates
EXPERIENCE
Experis, Patient Service Coordinator (Temporary/ Contract)
Remote November 2023 to April 2024
● Managing inbound and outbound communications to assist with scheduling and registration of patient appointments, completion of appointment reminders etc.
● Documenting the messages for patients, providers, insurance etc to ensure good patient care.
● Using emr systems such as Cerner and IDX.
DaVita Kidney Care, Integrated Care Assistant (Full Time)
Remote March 2023 to November 2023
● Responsible for uploading and charting weekly depression screening and escalating any score indicating possible self-harm to the physician on the case.
● Reviewing and uploading medical records such as patient consents, labs, provider notes, discharge summaries and medication lists.
● Documenting the receipt of medical records, patient activation measures, onboarding documents and all communications relating to patient care.
● Using emr systems such as Cerner, Healthy Analytics and CDI Fax que to track members, document and verify hospitalizations.
● Responsible for yearly provider verification.
Johns Hopkins University, Medical Office Coordinator (Temporary/Contract)
Hybrid November 2022 to Present
●Scheduling and coordinating headache procedures and appointments for the neurology clinic and the outpatient center with multiple locations ensuring the patient’s needs are met along with the provider’s requests.
●Obtaining prior authorizations, sending notes and in putting diagnosis, CPT AND ICD 10 codes for neurology procedures and medications.
●Communicating with several insurance companies, providers and patients to decipher who is approved or denied for Botox and Nerve Blocks and how much does the plan cover.
●Utilizing Epic as a main source of communication when creating encounters, notes and messaging both the provider and patient for exceptional care.
Johns Hopkins University, Lead Certified Medical Assistant/ Patient Service Coordinator (Temporary/Contract)
Lutherville, MD June 2022 to November 2022
●Scheduling and coordinating surgical procedures and appointments for the urology clinic and outpatient center with multiple locations ensuring the patient’s needs are met along with the provider’s requests.
●Assisting with procedures such as vasectomies, cystoscopy stent removals, SpaceOars with and without fiducial markers,uroflows, post-void residuals, catheter removals and insertion.
●Responsible for the inventory upkeep and balance.
●Familiarizing and understanding Cpt codes and diagnosis codes to properly document procedures in Epic afterwards and to obtain precertification prior to.
●Responsible for collecting copays, registering patients. Creating charts, obtaining referrals and insurance cards, providing proper information.
●Creating assignments for staff to help with workflow.
Medstar Medical Group, Lead Patient Service Coordinator (Temporary/ Contract)
Glen Burnie, MD December 2021 to May 2022
●Managing and scheduling daily appointments for pulmonary and sleep medicine in IDX live while utilizing Med Connect for patient information in the registration process.
●Responsible for interpreting and verifying insurance plans, verifying patients' eligibility and resolving problems to ensure a clean billing process.
●Deciphering the different insurance plans such as HMO, MCO and PPO for prior authorizations for scheduling CAT scans, X-RAYs, pulmonary function tests, procedures and possible surgeries.
●Communicating with the providers on which diagnosis codes are needed for the insurance to approve certain imaging procedures and tests.
Johns Hopkins Intrastaff,Certified Medical Assistant/ Patient Service Coordinator (Temporary/Contract)
Knoll North Drive, Columbia MD August 2021 to November 2021
●Managing daily appointments, patient accounts, and patient safety for gastroenterology and hepatology while having 95% accuracy with Epic.
● Verifying patient insurance,demographics and medication with every visit, listening and resolving most medical questions and concerns and referring the patient to a provider if needed.
●Triaging patients in a timely fashion to keep the providers with a good work flow.
●Organizing physician requests, referrals, images, and results to be faxed and filed in the appropriate accounts in Epic.
Saint Agnes Hospital, Assistant Medical Lab (Full-Time) Baltimore, MD October 2020- July 2021
●Billing for different specimens collected in both inpatient and outpatient locations using the different diagnosis codes, both icd 10 and 9 codes.
●Creating and registering the patient and specimen with at least 90% accuracy, scanning any referrals or authorizations and performing additional tests if permitted.
●Verifying insurance through AETNA, ECW and MEDITECH for accurate and up to date patient identifiers and insurance information.
CERTIFICATIONS
Certified Clinical Medical Assistant National Healthcare Association Issued 06/04/2021 Ecard code Q3C9E9J4
Microsoft Office Enoch Pratt Library Issued 06/2017
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