Customer Service Representative

Kimyatta Tatum

Objective:

To obtain a position with a progressive and a professional organization that will utilize my administrative customer service and analytical skills, and help me obtain the highest level of my capabilities.

Skills:

·Energetic performer consistently cited for unbridled passion for work, sunny disposition, and upbeat, positive attitude

·Dependable, responsible contributor committed to excellence and success

·Highly motivated self-starter who takes initiative with minimal supervision

·Enthusiastic, knowledge-hungry learner, eager to meet challenges and quickly assimilate new concepts

·Exceptional listener and communicator who effectively conveys information verbally and in writing

·Computer-literate performer with extensive software proficiency covering wide variety of applications

·Innovative problem-solver who can generate workable solutions and resolve complaints

Experience:

Global Response June 2015 – May 2020 Case Manager/Customer Service Representative

·Answer 40-80 calls per day on any questions inquiring about policy and procedures

·Create cases for exceptions to policy and the procedures

·Make outbound calls to provide resolution to case

·Search and locate to see item(s) are available in stores and place them on hold for the customers

·Document and investigate every store complaint and escalate them to the corresponding department

Commcare Specialty Pharmacy July 2014 – June 2015 Pharmacy Tech Assistant/Customer Service Representative (Contract)

· Helps health care providers and patients by greeting them in person and by phone; answering questions and requests; referring inquiries to the pharmacist

·Protects patients and employees by adhering to infection-control policies and protocols

·Ensures medication availability by delivering medications to patients and departments

·Contributes to team effort by accomplishing related results as needed

Cross Country Home Services June 2014 – July 2014 Client Service Representative (Contract)

·Make outbound communications to the customer, client, and/or service provider informing them of claim status and/or offering assistance through the claim process to ensure exceptional customer care

·Provide back-up to the Receptionist/Switchboard Operator

·Review of claim credits invoices and supporting documentation for accuracy, validity, as well as verification of proof of payment

Choice Home Warranty April 2014- December 2016 Claims Specialist

·Strong interpersonal communication skills and ability to interact with internal & external clients

·Review pictures and documents and approve/deny claims based on customers contracts

·Ability to work independently while continuing to focus on goals and meeting deadlines

·Strong ability to network, ask for referrals and build excellent relationships quickly.

·Assertive Social Style / Follow Through

Quest Diagnostic March 2014 – April 2014 Data Entry/Customer Service Representative (Contract)

·Answer a high volume of calls from patients or their representative, regarding patient bill balances, payment plans, credit card payments, patient pricing, rebilling insurance companies and general customer concerns

·Maintain all Compliance and HIPAA regulations at all times Ability to work in a fast-paced environment Ability to meet quality standards

·Able to meet production standards Ability to handle other projects as assigned.

·Prepare, deliver, receive, review and process enrollment application(s), including credentialing

·Update and complete the CRM dashboard daily with your activity

·Daily / Weekly / Monthly check-ins (via calls) and support for open needs

Caremark November 2013 – February 2014 Customer Service Representative (Contract)

·Answer 100-120 inbound calls from members inquiring about their prescriptions.

·Order/cancel prescriptions for the members

·Authorize preauthorization from doctors for the members

Signature Healthcare May 2011 – December 2013 Certified Nursing Assistant

·Record patient information in manual and computerized logs.

·Assist patients with ADL and answer patient calls and respond to emergencies.

·Administer enema, douches and dressings as directed.

·Turn and position patients as required

Education:

·Miami Carol City Senior High School Graduated in 2007 High School Diploma

·Licensed Health Agent Certificate

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