Desktop Support Engineer

******@*******.***

IT Leader

IT professional with deep expertise in Computer Operations, mobile devices, and Desktop Support. Known for cross-functional collaboration, project management, computer and network operations, system security and delivering exceptional support in Microsoft Windows, Azure and AWS hybrid environments. Passionate about leveraging skills to deliver organizational success.

Skills

Identity Access Management (Azure and AWS) MFA Windows Hello for Business Okta SSO Azure AD ADFS

Azure AD Connect Conditional Access Policy Password Protection Encryption Intune Endpoints Security

Tenable Asset discovery, classification and remediation Power BI Risk Management SDLC NIST 800-53

Identity Governance in Azure AD Applications Access Management Information Protection PowerShell

Data Classification eDiscovery Sensitivity Labels Data Loss Prevention Windows Defender ServiceNow

Bomgar Remedy Aternity VMWare AirWatch 8.4

Professional Experience

Federal Reserve Bank of New York

Senior IT Support Specialist December 2008 - November 2023

Leveraged Tenable to scan, assess and prioritize assets with vulnerabilities.

Communicated vulnerabilities to affected infrastructure and application stakeholders for prompt remediation.

Performed security assessments, vulnerability scans and system hardening.

Engaged with relevant stakeholders to ensure the compliance of endpoint standards and baseline configurations.

Investigated and addressed privileged access problems on Linux systems and device shares.

Performed Active Directory user and computer administration.

Drove the implementation of Windows hello for Business with multi-factor authentication for end-users.

Successfully migrated Windows Desktop endpoints from Symantec endpoint protection to Windows Defender ATP.

Continuously performed endpoint monitoring activities for potential malicious exploits.

Documented endpoint configurations and troubleshooting procedures for first and second level support staff.

Created KnowledgeCore database articles with step-by-step instructions for addressing recurring support issues.

Created runbook for access request flow on Linux shares with Centrify solution.

Supported the implementation of Intune/Azure as an MDM/MAM solutions.

Responsible for testing and implementing new mobile device solutions.

Completed mobile device migration from AirWatch to Intune.

Experience deploying applications for mobile devices and workstations using Intune and SCCM.

Created interactive application for self mobile IOS (iPhone/iPad) devices deployment

Extensive experience with all versions of Apple IOS and MS Windows.

Subject matter expert for MDM endpoints and VPN related issues.

Enrolled and automated iPhone/iPad device deployments for over 2,500 enterprise users.

Experience with TCP/IP and network services (DHCP, DNS and ports).

Assisted in managing audio/visual equipment and provide A/V support for conference rooms.

Experience with Office 365, OneDrive, SharePoint and Teams, Adobe Creative Suite products.

Acted as liaison between the staff and various groups.

Participated in Release and Change Management as new products and solutions are deployed to the environment.

Performed troubleshooting activities to quickly resolve hardware and software problems on desktops, laptops and mobile devices.

Evaluated applications, OS patches and software patches for desktop applications to make sure it solves the issues.

Experience troubleshooting 3rd party applications.

Collaborated with vendors to evaluate new technology and make recommendations to management on using that technology.

Experience analyzing application error logs and system logs.

Experience with virtual meeting platforms (MS teams, WebEx, Zoom).

Experience providing individual and group technology training sessions on how to use new technology effectively..

Evaluated the evolving technology needs of the business units to deliver custom technology-based solutions for in offices and remote locations as needed.

Relevant Experience

Messaging System Administrator, Fitch Ratings, New York, NY

Senior Desktop Technician, Fitch Ratings, New York, NY

Certificates

Microsoft Certified: Security, Compliance, and Identity Fundamentals (Certification Number: I547-6907)

Microsoft Certified: Identity and Access Administrator (Certification Number: AA4809-322LB5)

Microsoft Certified: Cybersecurity Architect Expert (Certification Number: 0CL513-09F052)

AWS Certified: Cloud Practitioner (Validation Number: 5M1T8802RF4E1VKY)

HDI Certified: Desktop Support Technician (Certification Identificatio: 3_1486803_1040)

CCSP: Certified Cloud Security Professional

GRC: Approach to Managing Cybersecurity

CRISC: Risk and Information Systems Control

Education

Bachelor of Science (BS), Electrical, Electronics and Communications Engineering, Stony Brook University

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