Administrative Assistant/Receptionist

ROSHANA SMITH

209-***-**** *************@*****.***

**** ***** ***** ***** ********, CA 95207

SUMMARY

Have experience as receptionist, administrative assistant, and event manager

Experienced and driven to jobs that incorporate new challenges

Solid interpersonal skills with an ability to communicate with a variety of personalities

EDUCATION

BA, Psychology, Maryville University, Saint Louis, MO, 3.64 GPA

High School Diploma, Eastside College Preparatory School, East Palo Alto, CA, 3.65 GPA

HONORS AND AWARDS

Associate of the Month

Honor Roll

Graduated with Honors - Cum Laude

WORK EXPERIENCE

Leprino Foods-Tracy, CA Sep 2023 to April 2024

Administrative Assistant I/Quality Execution Clerk (Contract through AppleOne)

Held and released product in the decision log to ensure that all product is accounted for

Prepared production folders to be reviewed by management by printing reports, organizing paperwork, and making sure that all documents are there

Submitted work requests to the labs so that samples of products are further reviewed for quality purposes

Filed away paperwork in the appropriate production folder

Registrar of Voters-Stockton, CA Feb 2020 to Oct 2020

Administrative Assistant (Contract through Robert Half for voting season)

Supported the President and Registrar of Voters by managing calendar and email, coordinating communications with the public and vendors, and completing projects

Answered mainline phone and directed callers to the appropriate department

Actively took meeting minutes for Staff Meetings, Super Seniors Meetings, and IT Meetings

Filed away timesheets for temporary and full-time employees

Assisted with on-boarding by helping new hires fill out paperwork

Organized and filed away billing invoices for the grant binder

Completed billing receipts for timesheets of both permanent and temporary staff

Processed CVRs and Provisional ballots into EIMS system, which lead to proficiency in accurately counting ballots

Prudential Financial-Sunnyvale, CA Oct 2018 to Feb 2020

Receptionist/Administrative Assistant (Contract through ACS)

Supported the VP of Human Resources Business Partner by managing calendar, completing expense reports, and booking domestic and international travel

Assisted VP of HR with HR tasks, such as printing copies of employment verification letters to be signed by VP of HR and hosting communication between previous employees and VP of HR

Provided front desk coverage where I greeted visitors and escorted them; distributed mail

Answered landline phone and took down message to send to appropriate person

Handled and managed facility requests for the building/office

Restocked snacks and stationary areas, such as ensuring that there is paper in printers

Completed purchasing of supplies and snacks each month and each week

Coordinated janitorial services with new vendor

Ensured that badges were activated for visitors and new hires

Assisted with onboarding and offboarding process for new hires and rehires by coordinating orientation, such as giving tours of office, creating welcome documents, setting up desks, and more

Verified i9s and ensured that processing is completed

Coordinated/scheduled interviews for the tech team and was heavily involved in the interview process; communicated and worked with recruiters

Managed conference rooms' schedules and reserved conference rooms

Set up food and utensils for important meetings

Life Chiropractic College West-Hayward, CA Jan 2017 to June 2017

Library Assistant (Contract through AppleOne)

Answered phones and provided administrative support at circulation desk.

Supervised 8 work-study, Chiropractic students; prepared and approved payroll documents

Advertised Library hours and library operation changes through posters

Managed petty cash tray and library fines, collecting daily totals and preparing accounts receivable documents for A/R dept. and Library

Williams Lea-San Jose, CA June 2016 to Aug 2016

Receptionist (Contract for leave of absence, through Robert Half)

Answered incoming phone calls; transferred calls to appropriate person.

Inserted FedEx and UPS delivery packages' information, such as tracking number and sender, into tracking log

Created mailing labels and enveloped confidential information, such as insurance policy documents, to be mailed to recipient

Scanned policy packets into computer drive; manually created booklets that contained documents for presentations

Fresh Lifelines for Youth- Milpitas, CA May 2014 to Aug 2014

Administrative Assistant (Intern)

Made copies and organized important documents for distribution to staff members

Handled petty cash, of about $5,000, to consistently supply organization's needs, such as snacks, supplies, and office furniture

Collected and organized event information for staff retreat by research, phone calls, and excel

Organized staff trainings/meetings in a timely manner by coordinating across departments to prepare important documents, food and beverage preferences, and supplies

Input applicant's information into the ETO software database the same day that applicant applied for job position

Created presentation under COO that was used to prepare staff for a training series

Office of the Public Defender-Fullerton, CA Jan 2014 to May 2014

Legal Assistant/Paralegal (Internship)

Created evidence in favor of defendant’s perspective

Conducted forensic in-person and phone interviews, using the motivational interview approach, with adult clients

Read case files and formed contextual, legal questions for preparation, which led to clients confessing their truth

Recorded notes on assessment questionnaires that later became thorough written reports for assigned attorneys

Whittier College-Whittier, CA Sep 2013 to May 2014

Center for Career Planning and Internships (CPI)

Career Marketing Agent and Office Assistant

Advertised CPI events and workshops to 4 classes per month, which led to an 80% increase in student participation at these events

Gave programming information about CPI at college resource fairs and events

Created and organized advertisement materials about CPI events to peers and faculty

Greeted CPI visitors and helped them register for events and career appointments

Breakthrough Silicon Valley-San Jose, CA June 2012 to Aug 2013

Lead Event Manager (Seasonal)

Promoted from member to manager position to coordinate celebration event for 54 students and their families

Led weekly event planning meetings over an 8-week period, and created an agenda with purposes and due dates

Delegated tasks to team members and oversaw each aspect of event (venue, program performances, invitations, event materials, decorations, event program, music, and academic work display)

Teacher Fellow (Seasonal)

Taught 8th-grade Literature and Poetry first summer; 7th grade Pre-Algebra and Multicultural Poetry second summer

Created, prepared, and executed daily lesson plans and worksheets for 26 students per class

Co-led groups of 4-8 middle school students on field trips to colleges and companies in the Silicon Valley

COMPUTER SKILLS

Word

Excel

PowerPoint

Outlook

Notebook

Teams

IMovie

CSO software

ETO software

Google Suite

IBM Notes

SAP

54 WPM

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