Operations Manager Information Technology

S A N D R A V I L L A L O B O S

“ P o w e r S k i l l ed” S a l e s - I T P r o d u c t s & S e r v i c e s Charlotte, NC 980-***-**** **********@*****.***

PROFILE

Creative, detailed-oriented, and talented sales and operations manager who influenced many stakeholders across diversity of constituency with influencing skills with/without authority. Recognized for exceeding goals and ability to develop relationships, execute on key projects, organize, and deliver on time.

R E C O G N I T I O N

PROFESIONAL

EXPERIENCE

Awarded best

implementation project

Telecom microcentralized

using personal laptops

(pre-pandemic project with

futuristic thinking)

E D U C A T I O N —

Technological Institute

Readic UNIR Venezuela

Bachelor in Science

Information Technology

1997-2000

CONT. EDUCATION —

5

th

Semester Computer

Engineering Degreed

URBE University

2000-2002

Information and

Technology:

Tech trends, Service

management, client

experience, negotiation,

conflict management,

Mobile and telecom

technology, service

innovations, strategy, IoT,

Cloud, etc.

2018 – Present

Sales -Key Account Executive • • Charlotte, NC

Create an engaging growth marketing campaigns and brand positioning.

Be aggressive about achieving quotas, actively seeking out high- profile opportunities and encouraging growth within existing accounts.

Seeks out new accounts and assist with negotiation and onboarding, building a lasting and productive relationship with each client by engaging in the entire process.

Manages current portfolio of VIP clients for upsell and growth. 2015-2018

Sales Operations manager • Distribution Marcelino • Venezuela

Communicated with many stakeholders (up, down, across) Provided excellent customer service, high level of professionalism. Ability of multitask, thoroughness and planning. Demonstrated people skills and efficiency.

Designed and developed of sales and operational strategies for the positioning of bakery products in the Zuliana Region in Venezuela, becoming the main supplier of established restaurants and supermarkets such as Mc Donalds “Arcos Dorados Venezuela” and Beca Occidente “Burger King.

Responsible for customer acquisition, development of marketing strategies and business visibility on social networks and culinary events.

TECHNICAL EXPERTISE

Project management

Project leader

Project coordinator

Academic and

technological operation

Community management

virtual

IT project implementation

Implementation of new

technologies (tools)

IT Technical Support

Consultancy

Training/Instructor

Research and

development

Sales and Operations

Web Design (XML, HTML,

CSS,

JavaScript, HTML5,

CSS3, Bootstrap)

E-learning and its SCORM

1.2 standards

and SCORM 2004

LMS Administration

LXP Administration

(Degreed)

System Administration

2004-2015

Enterprise Sales Manager • CANTV • Venezuela

• Planned and managed sales activities. This activity involved a close relationship between the User - Sales Group - CANTV Operational Units with the objective of achieving turnkey solutions for our users regarding their telecommunications needs, with the objective of complying with the delivery of services. and sales goals, through the work commitment of an interdisciplinary group.

• Identification of areas and potential users, programming of sales plans and strategies.

• Attracted investments through the preparation of economic proposals that guarantee, on the one hand, the expansion of services and, on the other, the recovery of the investment made with a projection of profitability.

• Coordinated activities and resources to meet established objectives and plans.

• Designed and improved processes that guarantee

compliance with established objectives and plans.

• Managed all aspects concerning the personnel in charge: Sales Consultants.

• Designed and implemented plans to attract new users. Enterprise Sales Manager, 2015

Sales Coordinator, 2014-2015

Senior Sales Consultant, 2013-2014

Junior Sales Consultor, 2007-2013

Sales Assistant, 2004-2007

Protecction & Security Assistant, 2000-2004

K E Y S K I L L S — ACCOMPLISHMENTS

Persuading, Listening.

Collaboration, Negotiation

Decision making

Adaptability

Attention to details

Conflict resolution

Creativity

Mastery of digital tools

and networks

Empathy

Skills to socialize

Professional ethics

Teamwork

Establish positive relationships with stakeholders and clients. Reduction of SLA's (from days to minutes) with the development of tools that allowed automate activities that previously they were carried out manual way.

IT process design and implementation configuration and creation of actions.

S E R V I C E

L EADERSHIP

Community involvement

2017-2023

Acted as interim director during staff transitions and coverage needs.

Mentor junior staff at organizational level

Coaching other colleagues with their challenges and supporting them with alternatives

REFERENCES

Madelin Santana, Business Administration and Management, 617-***-**** Carla Quintero, Business Administration, 901-***-**** Evelyn Soto, Engineer, 678-***-****

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