Customer Service Executive Assistant

FAITH ANANI

978-***-**** ************@*****.*** *9 Kemp St, Winchendon, MA 01475

Professional Summary

• Good effective communication skills.

• Excellent Customer service skills in marketing and banking.

• Good organizational skills in event management.

• Proficient in Microsoft office applications.

Education

BS Administration (Marketing) – 1st Class Division Kwame Nkrumah University of Science and Technology, Ghana [Nov, 2022] Higher National Diploma Marketing - 1st Class Division Ho Technical University, Ghana [May, 2019]

Senior High School Certificate

Awudome Senior High School, Ghana [May, 2015]

Certifications

Digital Marketing: Customer Engagement, Social Media, Planning and Analytics Certificate

Emeritus and Columbia University Business School, USA [May, 2020] Executive Assistant Skills

ALISON Online Training [December, 2020]

Professional Skills: Interpersonal Skills

IBM Online Training [December, 2020]

Data Analytics

Coursera Online Training [July, 2021]

Work Experience

Office Administrative Assistance [August, 2020 – December 2023] Rakes Recruitment Company (Access Bank Ghana PLC)

• Processed customer requests, payroll and booking air tickets for staff and customers.

• Audited customer accounts to ensure details are accurate.

• Marketed the bank’s products and services to customers and performed follow-ups

• Prepared customer reports and attended to other assigned duties.

• Engaged in customer prospecting to meeting banks target. Financial Analyst [May, 2022 – August, 2023]

Start-Up Lounge Africa – Part Time Job

• Performed and evaluated financial forecast, reports and operational metrics tracking.

• Ascertained the organization’s financial status by comparing and analyzing actual results with plans and forecasts.

• Reconciled transactions by comparing and correcting data. National Service Personnel [September, 2019 – August, 2020] GCB Bank Ltd, Ghana

• Assisted customers by preparing documentation to open and close accounts including obtaining signatures.

• Supported Personal Banker by explaining banking services and products to clients as well as verifying account details.

• Assisted in financial account balancing.

• Performed administrative duties such as data entry. Financial Team member [November, 2019 – To present] Global Evangelical Church – Mamprobi

• Assisted with church financial accounting such as counting monies and balancing accounts

• Assisted with Church`s financial Building Project transactions Group Project – Product Development [April, 2018 – December 2023] Conducted market research and developed 4 products (2 infusions and 2 spices)

• Prospective customer expectation of the products through questionnaire answering and interviews

• Performed sample product testing and product production

• Marketed products to individuals and at exhibition centers Achievements and Seminars

Contested in a debate organized by Ghana Tourism Authority between Ho Technical University and Evangelical Presbyterian University College, Ho Debate Contest – First Position [September, 2018]

Topic: Is Digital Marketing Actually Better Than Traditional Marketing In Tourism Promotion?

Seminars

Attended a summit organized by Association of Ghana Industries and Volta River Authority.

Theme: Strengthening Ghana Industries for Global Competitiveness.

[September,2019]

Attended a capacity building seminar oragnised by Professional Marketers Association of Ghana Students and African Entrepreneurship Academy.

[October,2019]

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