Patient Care Customer Service

AMEL KHADAM

Alfareeg Awel Ali Ammer st, Cairo, Egypt 4450113

+201********* – ************@*****.***

Nationality: Sudanese

PROFESSIONAL SUMMARY

Hard-working with strong organizational skills. Achieves company goals through exceptional planning and prioritization.

WORK HISTORY

Pharmacy manager: Sep 2020 – Apr 2023

Future2 pharmacy - Khartoum, Sudan

• Identified new business development opportunities to achieve consistent growth.

• Maximized pharmacy teams productivity through strategic staff planning.

• Gave timely and accurate advice to healthcare professionals and patients.

• Provided excellent levels of service in line with standards and achieved high customer satisfaction ratings.

• Oversaw dispensary and maintained smooth daily operations.

• Developed pharmacy sales, services and profitability cost-effective and safe manner.

• Determined strategic direction of organization based on industry knowledge and market research.

• Planned logistical operations for safe transportation, storage and sale of goods.

• Followed industry trends and set pricing strategies to maximize business returns. Clinical pharmacist: Jul 2018 – Aug 2020

Khartoum Oncology Center - Khartoum, Sudan

• Analyzed and reduced costs by recommending generic medicines to patients.

• Designed clinical pharmacy programs to comply with policies and regulations.

• Provided patient consultation to address queries and concerns.

• Empowered team to deliver optimal clinical outcomes for patients.

• Advised patients regarding required immunizations to boost health.

• Monitored patient status to assess risks and adverse side-effects.

• Informed patients regarding preventative measures and procedures to maintain healthy habits.

• Provided knowledgeable clinical advice to relieve and improve patient’s everyday conditions. Reviewed physician orders to assess prescription accuracy and safety Pharmacy manager: Jan 2016 – Feb 2018

Sahiroon Specialized Hospital - Khartoum, Sudan

• Delivered high-quality results within budget and timeframe targets.

• Delivered services to customer locations within target timeframes.

• Leveraged strategic networking to create new business opportunities.

• Completed customer orders with speed and accuracy.

• Applied critical thinking to analyze problems, evaluate solutions and select best decisions.

• Improved efficiency and productivity by acquiring new skills.

• Developed pharmacy sales, services and profitability in cost-effective and safe manner.

• Resolved problems encountered by patients, Doctors and healthcare providers.

• Dispensed medicines to members of public, following regulations and obligations outlined in contracts.

• Analyzed consumer data to predict future purchasing trends for informed decision-making.

• Managed stock within set minimum and maximum levels to serve customers without over-extending finances.

Community pharmacist: Nov 2009 – Jan 2016

Future Pharmacy - Khartoum, Sudan

• Managed pharmacy budgets through inventory management.

• Established clear and effective customer service policies to increase satisfaction and pharmacy loyalty.

• Received prescriptions and checked against medical histories, safeguarding patient health and safety. Trained and mentored junior pharmacy staff to increase team productivity and efficacy . SKILLS

• Operational management.

• Contract management.

Business analysis.

• Strategic networking

• Employee management

• Business development

• Accounting processes

•

EDUCATION

Bachelor of Pharmacy: Pharmacy

University of Khartoum -Khartoum, Sudan

Aug 2008

Master of Clinical Pharmacy: Pharmacy

University of Khartoum - Khartoum, Sudan

LANGUAGEs

Aug 2016

English:

Advanced

IELTS score: 6.5

REFERANCES

Dr. Basheir Osman

Former Dean, Faculty of Pharmacy, University of Khartoum E-mail: ********@****.***

Dr. Al Hassan Mohamed Nour

General Manager of Future pharmacy group

E-mail: ************@*****.***

Dr. Bit Almina Hamed Mahmoud

Head of Pharmacy Department in Khartoum Oncology Center E-mail: ****@****.***.**

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