Customer Service Front Desk

Summary

Energetic Customer Service Representative with 7+ years of

experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.

Skills:

• Great customer service

• Experience of working in a busy, inbound call

center environment.

• Active listening skills

• Strong communication skills.

• Being Detail-Oriented

• Improving Customer Experience

• Positive Attitude

• Time Management

• Interpersonal Skills

• Complaint Resolution

• Patience

• Problem Solving

Experience:

Charter communication April 2019 - current

Responsibilities:

Explain billing cycles to customer and balance on

customer accounts. Upgrade/Downgrade Service. Was

promoted to a Representative 3. Trained new employees. Also got promoted to be a customer service Lead.

handling supervisor calls. Handling consumer accounts. Convergys corporation, Charlotte, NC

Billing Representative April 2015– 2018

Responsibilities:

Place orders and track missing packages.

Provide the consumer experience.

Resolving customers issues and going over billing

information with the consumer as well. displayed empathy for the caller’s situation. We sent routes out to our consumers, booked hotels, and we also provided

emergency assistance as well.

Education:

High school Diploma, Rocky River High, Mint hill, NC. Graduated year 2014! Took apparel class 1,2, and honors. DYQUIESHA

PETTY

JOB TITLE HERE

CONTACT

PHONE:

Ph: 704-***-****

Address: 6127 Hickory Ridge

Lane, Charlotte, NC 28227

EMAIL:

**************@******.***

We would make different types of clothing, form cotton to party paper, you name it and I can make IT!

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