Data Entry Customer Service

MARGARITA RIVERA (Maggie)

***** **** ***, ********, ** 90260

310-***-**** **************@*****.***

Substantial experience and outstanding skills. Very fast learner with excellent potential, and looking to demonstrate my abilities and skills in a positive and rewarding location.

SKILLS & ABILITIES

Bilingual (English/Spanish), strong ability to multi task

Excellent Customer Service skills

Accounting, A/P, A/R, G/L, Payroll

Collections and Skip Tracing skills

Strong Analytical, Problem solving and Organization skills

Windows Vista, Microsoft Word, Outlook, Excel, Power Point, Adobe, Quick Books, ORACLE

Clerical Administration, General Office Equipment, Data Entry, 10 key, Filing alpha-numerical

Good verbal communication skills

Excellent interpersonal skills

Ability to work individually or in a team, multi task, self-starter, fast learner

EMPLOYMENT HISTORY

Standard Wire & Cable Co, Credit Manager/Accounting 04/22-Present

Research and evaluate client’s creditworthiness

Create credit scoring models to predict risks

Approve or reject loan requests, based on credibility and potential revenues and losses

Calculate and set interest rates

Negotiate loan terms with clients

Monitor payments

Maintain records of loan applications

Follow up with clients to manage debt settlements and loan renewals

Ensure all lending procedures comply with regulations

Develop, review and update our company’s credit policies

A/R, Credit meetings, run all month end reports/close

A/R Collections/ Monitor all past due accounts/B2B collections

Post checks, ACH and credit cards

Strengthen and grow relationship with vendors and supplier

Exercise integrity and confidentiality in financial reporting

A/P 3 way match,

Approve and run weekly check run, insure it is done in a timely manner

Review invoices for appropriate documentation prior to payment.

Perform invoice and general-ledger data entry.

Execute credit card and bank account reconciliation.

Generate purchase orders when necessary.

Obtain and print signatures on all checks.

Assist senior financial officers as needed.

Falcon Fuels Inc,Accounts Receivable Specialist – 10/2017-04/2022

Inbound and Outbound calls

Set up and maintain purchase orders

Monitor budget and run daily,monthly reports

Responding to inquiries and complaints from vendors

Prepares accounting documents,Fund allocation

Records and reconciles income and expenses

Collection calls on 1-180 day past due loans

Process credit card, cash and mail payments

Monitors and clears suspense items

Confers with staff and vendors to resolve financial problems

Enters complete and accurate data into accounting system

Assist with month end close, year end & run all pertaining reports

Provides accounts payable and billing dept. backup & technical support

Follow all internal and external regulation

Approval and rejection of documents

Repossess Auto Sales- Collections Supervisor 09/2016- 02/2017

Supervise a team of 4 Collectors

Run daily accounting and collection reports

Month end and year end close and reporting

Follow all internal and external restrictions and regulations

Skip trace

Resolved any problems relating to financial reporting

1-180 day Accounts, assigned for repossession, follow up with vendors

File all customer documents by alpha or numerical

DUSD- Commercial Bus Driver 06/12- Sept 2015

Safely transported special needs children to and from school

Performed pre/post trip vehicle inspection

Assisted students in the loading and unloading process (wheelchair)

Strong public contact

Excellent driving record

Admission Counselor 01/10 – 11/10

National Polytechnic College, Commerce, CA

Served as a member of the Admissions Team managing a recruitment territory to assist in achieving enrollment goals for the college.

Reviewed admission applications, evaluated credentials, and made admission decisions.

Served as an academic advisor in some capacity, and/or be part of the recruiting team for a college program

Provided admission presentations to visitors during campus daily tours and at on campus and off-campus events. Public contact at malls and fairs.

Clerical duties, filing, 10 key

File students documents by alphabet

Customer Service/ Collections Manager, 09/05 to 01/09

Star Financial Services, City of Industry, CA

Assisted with Outgoing and Incoming calls, Dialer, Skiptrace,1-180 day delinquent accounts

Recorded Information about financial status of customers and collection efforts

Persuaded customers to pay amounts due on credit accounts, damage claims, or non-payable checks

Excel spreadsheet reports

Supervised a team of 6 Collectors

Located and assigned repossessions to repo company’s through -out the U.S.A

QuickBooks,payroll and invoices A/P, A/R, GL

Processed Invoices,reconciled accounts, three way matching

Collections, Accounting 10/00 to 07/05

Sea West Financial Services, Paramount, CA

Advised Customers of necessary action & strategies for debt repayment

Skip Trace Accounts

Processed payments thru merchant services

Set up, preapread all documentsin softare

Ensured compliance was met at all times

Posted cash,mail and credit card payments

Inbound/Outbound calls 0-180 days late

Assigned loans for repo, followed up with vendors

Ran daily reports, month and year end close

Researched and follow up to clear and adjust any discrepancys

File all documents aplha and numerical order

A/P, A/R & processed Invoices, three way matching

EDUCATION

Bell Gardens High School, Diploma, Bell Gardens, CA

CIT College, Certification, CNA/RNA/CHHA, 2010 REFERENCES

National Polytechnic College, Diploma, Computerized Accounting 2010-2012 Available Upon Request

Southern California School of Interpretation, 01/2016 to 2017

Southern New Hampshire University- BA- Accounting-10/21-Present

MR

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