Data Entry Customer Service
Resume:
Deinez Mcdowell
English, IN *****
**********@*****.***
Responsible proficient in Conflict Resolution and Precise Data Entry And Corporate Communications. Passionate and motivated, with a self-driven mentality and Engagement Specialist interaction support. Lending support to the upper management, as well as, the corporate office correspondence. Excellent time management as well as multi-tasking.
Authorized to work in the US for any employer
Work Experience
Store Manager
Dollar General - English, IN
October 2021 to Present
I manage a full hybrid Dollar General. From scheduling to billing invoices to stocking etc. I hire and unfortunately fire. I resolve any store level complaints and work with the DM to meet Dollar General goals and guidelines
CSR - Customer Service Representative
AIG - Jeffersonville, IN
November 2020 to Present
Processing claims for warranty department. Customer support educating customer on warranty tend and conditions. Taking with service providers seeing appointments and providing dude by side training to new hires
Customer Resolution Specialist
Computershare - Louisville, KY
October 2019 to Present
Transfer Agent responsible for educating shareholders on their holdings as far as class and type of share. Value of shares including sales. Responsible for authenticating accounts through caller. Making corrections to accounts. Data entry and excellence in customer service Packer
Sazerac Company - New Albany, IN
September 2019 to March 2020
Pick bottles of the line and packaging. I was able to run my line as well as assist with the other line when they got behind
Workforce Coordinator/ Logistics Support
National on Demand - New Albany, IN
May 2019 to August 2019
Sending Service Tech's to clients according to their relevant work location for 5 states. Problem solving as well as conflict resolution. Attention to detail, working with Microsoft applications to achieve desired reports which were then sent to upper management.
Engagement Specialist Team Lead
STARTEK, Inc - Jeffersonville, IN
June 2017 to October 2018
Use computers for various applications, such as database management or word processing.
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Create, maintain, and enter information into databases. Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material. Operate office equipment, such as fax machines, copiers, or phone systems. Complete forms in accordance with company procedures. Schedule and confirm appointments for clients, customers, or supervisors. Locate and attach appropriate files to incoming correspondence requiring replies. Open, read, route, and distribute incoming mail or other materials and answer routine letters.
Conduct searches to find needed information, using such sources as the Internet. Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions. Establish work procedures or schedules and keep track of the daily work of clerical staff. Learn to operate new office technologies as they are developed and implemented. Supervise other clerical staff and provide training and orientation to new staff. Train and assist staff with computer usage.
directed by home care nurse or aide, and ensure patients take their medicine Home Health Aid - New Albany, IN
April 2010 to August 2015
Private Home Health Aid - New Albany, IN
Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine. Check patients' pulse, temperature, and respiration. Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets.
Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship.
Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert.
Massage patients or apply preparations or treatments, such as liniment, alcohol rubs, or heat-lamp stimulation.
Change dressings.
Education
Medical Office Administration
Ivy Tech Community College - Sellersburg, IN
2018
High school or equivalent in General
NAHS - New Albany, IN
April 1995 to June 1997
Skills
• CLERICAL (2 years)
• Microsoft Office (5 years)
• training (1 year)
• Inventory (1 year)
• Management (1 year)
• Organizational Skills (10+ years)
• problem solving (1 year)
• training
• Cash Handling
• Workforce Management
• Call Center
• Forecasting
• Logistic Support (Less than 1 year)
• Databases
• Word Processing
• Home Care
• Employee Orientation
• Conflict Management
• Process Improvement
• CRM Software
• Computer literacy
• EMR systems
• Customer service
• Customer relationship management
• Medical terminology
• English
• Microsoft Outlook
• Quality Assurance
Certifications and Licenses
CPR
May 2019 to May 2021
Assessments
Front Desk Manager (Hotel) — Highly Proficient
August 2019
Selecting hotel rooms based on verbal requests and identifying errors in hotel data. Full results: Highly Proficient
Forklift Safety — Highly Proficient
February 2020
Best practices and safety hazards in forklift operation Full results: Highly Proficient
Management & Leadership Skills: Impact & Influence — Expert March 2020
Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: Expert
Working with MS Word Documents — Proficient
March 2020
Knowledge of various Microsoft Word features, functions, and techniques. Full results: Proficient
Call Center Customer Service — Proficient
March 2020
Applying customer service skills in a call center setting. Full results: Proficient
Verbal Communication — Proficient
March 2020
Speaking clearly, correctly, and concisely
Full results: Proficient
Call Center Customer Service — Proficient
March 2020
Applying customer service skills in a call center setting. Full results: Proficient
Customer Service — Proficient
August 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient
Attention to Detail — Highly Proficient
February 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Highly Proficient
Customer Focus & Orientation — Expert
August 2020
Responding to customer situations with sensitivity Full results: Expert
Administrative Assistant/Receptionist — Proficient February 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient
Data Entry: Attention to Detail — Proficient
August 2020
Maintaining data integrity by detecting errors
Full results: Proficient
Sales Skills — Proficient
August 2020
Influencing and negotiating with customers
Full results: Proficient
Attention to Detail — Proficient
September 2020
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Sales Skills — Proficient
August 2020
Influencing and negotiating with customers
Full results: Proficient
Customer Focus & Orientation — Expert
August 2020
Responding to customer situations with sensitivity Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
Active Listening Critical Thinking
Administration and Management Customer and Personal Service Active Learning Instructing
Time management
Judgment and Decision Making Clerical
Contact this candidate