Customer Service Health Care

Imonia Mcghee

Southaven Ms. *****

*********@*****.*** 662-***-****

ATTRIBUTES

Experienced and compassionate healthcare administrator with over ten years working with diverse populations in private practice, healthcare, social service agencies, and outpatient/inpatient treatment settings. Proven leader, change agent, strategist, implementation catalyst, business and interpersonal savvy, tremendous work ethic, excellent communication, analytical and organizational skills.

Skilled in case/operations management, CPT coding and medical research, care planning and patient services

Received Tri Lakes Facility Clinical Team of Year 2007

Advocate for clients by providing excelled customer service, confidentiality and follow up

Created/Facilitated market research studies

Develop and maintain successful relationships; Accepts accountability; Motivates team to reach goals

Support Compliance, Regulatory and other medical standards

CEO Managing daily operations

EDUCATION

Certificate in Women's Entrepreneurship, September 2021 Cornell University, Ithaca, NY

Master of Business Administration/ Health Care Mgmt., April 2016 Walden University, Minneapolis, MN

Bachelor of Arts /Health Care Administration, May 2012 Ashford University, Clinton, IA

Associate of Applied Science, Medical Office, May 2007 Northwest Community College, Oxford, MS

PROFESSIONAL EXPERIENCE

FaconnePourMoins-Boutique LLC Oxford, Ms 2011-Present President, Founder-CEO

Managing daily operations, recruiting, and training staff, supervising, ensuring customer service, inventory updates, and taking measures to ensure the financial success of the store.

Responsible for creating financial plans, planning budgets, implementing, and integrating the strategic direction of the organization

FRESENIUS MEDICAL/KIDNEY CARE Tupelo, Ms.

Financial/Insurance Director 2013 –

Present

Management and Supervisory Experience

Accountable for outstanding customer service to all external and internal customers.

Maintains current knowledge regarding community and regional healthcare market and industry issues which may impact business. Utilizes current knowledge of FMCNA products, services and strategies to market the Imonia Mcghee page 2

company and grow the business.

Collaborates with the Participates in all pertinent training and development opportunities to grow and develop business knowledge, and skills and leadership competencies.

Serves as the liaison between physician and the facility staff regarding the provision of information and options concerning the pharmaceutical reimbursement of free medications to patients utilizing medication assistance programs for the uninsured, under-insured, indigent, or those patients who have exceeded their maximum allowable level of insurance (donut hole).

Collaborates with pertinent FMS Financial Coordinators and Social Workers to ensure effective provision of pharmacy benefits; Collects and analyzes patient information to determine financial assistance options available.

Collects financial information to determine if premium or state funded assistance is needed. Serves as the primary resource regarding eligibility criteria, enrolling requirements, and contracts for pharmaceutical manufacture’s medication assistance programs Contract Negations

Collaborates with Fresenius Rx Insurance Specialists to ensure all patient information is updated and accurate for the Accounts Receivable Department.

Maintains database of local pharmaceutical medication assistance programs.

Prepares monthly Financial Coordinator reports to track work progress on a monthly basis; submits to Manager and any other pertinent personnel.

Analyzes patient reports from billing systems as an audit check to ensure the correct insurance information is entered into the billing system and that other changes are not overlooked.

Provides team members with monthly information regarding the details of the patients’ primary and secondary insurance status as well as documentation regarding the plans of action currently in place as required.

Works on preparing waivers as applicable according to pharmacy policies; Maintains patient confidentiality at all times.

Other duties as assigned

PROMATURA Oxford, MS

Senior Medical Research Analyst 2006-2013

Conducted detailed literature searches and support proposal development activities and marketing strategies

Developed human subject IRB protocol submissions

Planned, implemented, and maintained data collection systems in support of specific research projects

Assisted in the implementation and maintenance of data quality control processes

Created overall plan for projects including the development of milestones, forecasting, and study initiation

Conducted statistical analyses of research data

Compiled information for summary reports for various stakeholders

Developed manuscripts and presentations for peer reviewed journals and conferences

Developed, manage and archive project files and online databases

Performed other job-related duties as assigned

PRN/TRI LAKES MEDICAL CENTER Batesville, MS

Unit Secretary 2005-2007

Acted as the primary liaison between the company and the Medical Directors, Medical Advisory Board members, and referring physicians, ensuring appropriate communication of company initiatives. Responsible for developing and maintaining strong Medical Director and physician relationships and facilitating HT Program Manager and staff relationships with physicians.

Worked under the directions of the Charge Nurse to assist with unit administrative functions/processes.

Resident Liaison; Greeter

Responded to inquiries made at the nurses station by residents, visitors, vendors and staff directing them to the proper sources for information as appropriate.

Maintained the confidential medical records of residents presently living on the unit.

Monitored the information gathering process for compliance of HIPAA regulations.

Assisted in maintaining records of staff meetings. Imonia Mcghee page 2

GATHRIGHT REED DIABETIC SUPPLY Oxford, MS

Quality Control Consultant 2004-2005

Responsible for specifying and achieving continual improvement in the Company’s Quality and Customer Satisfaction objectives

Determined the overall planning of work and accountability for personnel development, quality assurance methods; Reporting

Ensured a strong and robust communications process between all managers and staff within the area and clinics, and across the division as needed by leading communications sessions and meetings with managers and ensuring the appropriate dissemination of communications to direct patient care and support staff within the area; Customer and client services

Responsible and accountable for facility maintenance of environmental integrity including safety of all facilities; Procurement

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