Customer Service Specialist

RL Raven Logan Elder

Lynchburg, TN ***** 931-***-**** *********@*****.***

PROFESSIONAL

SUMMARY

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. SKILLS Strong Communication Skills

Problem Solving

Self-Motivated

Disciplined

Knowledgeable

Leaded / Team Player

Strong multi-tasking skills

Strong typing skills with emphasis

on accuracy

WORK HISTORY CUSTOMER SERVICE SPECIALIST 12/2021 to 08/2023 GoHero Home Services Knoxville, TN

30-50 calls per day (Outbound and Inbound)

Addressed client complaints and mitigated dissatisfaction by employing timely and on-point solutions

Maintained client satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Took payment information and other pertinent information such as addresses and phone numbers to book jobs

Achieved high satisfaction rating through proactive one-call resolutions of client issues

Work closely with all managers daily

SENIOR CLIENT RELATIONS MGR. - CALL 12/2003 to 10/2021 CENTER/REMOTE

National Pen Company Shelbyville, TN

Addressed and resolved customer complaints and issues to improve satisfaction

Assessed client needs and developed plans to adequately address current and future objectives

Fostered customer trust by addressing concerns and needs using targeted problem-solving

Identified opportunities to cross or up-sell and communicated customer needs to appropriate team

Meet/Exceed monthly, quarterly annual budgets

40 - 60 calls daily (Inbound and Outbound)

Built relationships with customers and community to establish long-term business growth

Resolved problems with high-profile customers to maintain relationships and increase return customer base

OFFICE COORDINATOR 01/2002 to 01/2003

Holland Employment

Coordinated telephone and written communication

Organized and filed employee documentation

Scheduled and greeted prospective employees

Conducted employee interviews

Hired new employees

Managed on-site employees for two client companies PARALEGAL AND OFFICE MANAGER 01/2002 to 01/2002

Law Office of Joe Mason Brandon

Prepared pleadings, letters and other routine legal documents Transcribed recordings

Performed data gathering and legal research

Filed pleadings with the Court

Communicated with clients

Scheduled depositions and trial

PARALEGAL 01/2001 to 01/2002

Law Office of Rogers and Duncan

Prepared pleadings, letters and other routine legal documents Transcribed recordings

Performed data gathering and legal research

Filed pleadings with the Court

Communicated with clients

Scheduled depositions and trial

LEGAL SECRETARY 01/1999 to 01/2000

Law Office of M. Wesley Hall, III

Prepared, coordinated, proofread and organized various letters of communication including civil and detainer letters Prepared leases, garnishments and skip traces

EDUCATION Paralegal Studies 05/2001

Volunteer State Community College, Gallatin, TN

General Studies 05/1999

Motlow State Community College, Lynchburg, TN

Honor Graduate 05/1998

Moore County High School, Lynchburg, TN

REFERENCES Tamera York, Lynchburg, TN, 931-***-**** Mike Rainey, Lynchburg, TN, 931-***-****

Mark Logan, Lynchburg, TN, 931-***-****

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