Customer Service Data Entry

Emily Haynie Kellum

*** **** ***** *****, *****, VA 22576

Ph: 804-***-**** ************@*****.***

OBJECTIVE:

To assure employment that would allow usage of my experience, skills, and strong work ethic in a fast-moving environment.

QUALIFICATION SUMMARY:

Customer service oriented with eleven years’ experience. Manages tasks with efficiency, accuracy, trustworthy, and well organized. Maintain customer satisfaction and contribute to the growth of the company with teamwork and motivation.

•Customer Service

•Attention to Detail

•Collaborator

•Time management

•Pleasant demeanor

•Professional

•Excellent communication ability

•Claims Processing

•Computer skills

•Microsoft Office

•Filing & Data Archiving

•Claims Representative

•Data Entry

•Medical Claim Billing codes

•Electronic Claims billing

•Negotiation

•Phone Skills

•Purchasing/Inventory

•Research skills

Strong organizational skills

EXPERIENCE:

Claims Adjuster Specialist

March 2022 to February 2024

United Healthcare

Telecommute

●Evaluate, settle, adjust and process of claims.

●Investigate and research of information to adjust claims properly.

●Highly diligent and initiative-taking with critical thinking skills.

Personal Care Aide

February 2016 to March 2021

Weems, VA

•Transport client to locations outside the home, to physicians' offices or on outings, using a motor vehicle.

•Performing housekeeping duties.

•Hygiene, and administering medications.

Account Billing Representative

June 2014-January 2016 Bon Secours Rappahannock General Hospital

Kilmarnock, VA

•Answering calls, taking messages, and transferring calls to the appropriate individuals in a office setting.

•Create, maintain, and enter information into databases.

•Use computers for various applications, such as database management or word processing.

•Communicate with various insurance companies.

•Contact insureds or other involved persons to obtain missing information.

•Review insurance policies to determine coverage.

•Prepare denied insurance claim forms.

•Prepare disputes for patients.

•Perform general office duties.

Account Representative

May 2006- August 2013 MD Associates Inc.

Kilmarnock, VA

•Answered an average of forty calls per day by addressing customer inquiries and solving problems in a office setting.

•Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot.

•Managed various general office duties such as answering multiple telephone lines, completing insurance forms, and mailing monthly invoice statements to patients.

•Resolved unpaid accounts by contacting patients to set up payment plans.

•Improved timely paying of bills by developing flexible payment plans by patients.

•Communicated with various insurance companies.

EDUCATION:

●Associate degree Nursing Program-Rappahannock Community College Glenns, VA 2020

●Business Administration/Management-Virginia Wesleyan College Norfolk, VA 2004-2005

●Business Management-Rappahannock Community College Glenns, VA

2001-2003

●Lancaster High School-High School Diploma Lancaster, VA

1998-2001

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