Customer Service Events Manager

ZAKHAR KHOMENKO

Contact Number +1-305-***-****

E-mail: ********@*******.***

Date of Birth: 04.04.1986

Languages: English (fluent written & spoken), Russian (mother tongue), Ukrainian (mother tongue), Spanish (learning), Turkish (basic)

Career objectives:

Task-driven professional with excellent managerial, organizational, interpersonal and problem-solving skills. Great international experience in providing excellent customer service as well as in such activities as sales, promotions and presentations. Love to learn something new and develop myself constantly.

I am looking forward to a challenging job where I can practice my knowledge and experience for the best of my company, my clients, and myself as well. Key Strengths: Excellent versatility and adaptability. CRM systems and QB, MS Office. Ability to lead and support the team. Problem-solving. Ability to manage multiple tasks in a pressured environment. Ability to plan, organize and prioritize work to meet deadlines. Dedicated and driven as a hard-working individual. A team player and fast learner.

PROFESSION CHRONOLOGY

Mad Monkeys Events, Miami, Fl, USA

11.2021 – current

Position Sales and Events Manager

Job Description: sales, upsale, planning and organizing events. Logistics of events and managing crew. Communicate with clients and crew and make sure of event organization processes going as planned and on time. Making all the necessary preparations, orders, changes, documents and arrangements. Monitoring all the invoices are closed on time. Follow us with clients about their level of satisfaction. Creating promotions and keeping climates updated on it.

FLYDUBAI, Dubai, UAE

22.07.2018 – 12.03.2021

Position Senior Cabin Crew

Job Description: manage the whole cabin including passengers and crew. Make sure of consistency of excellent customer service on board and safety of the passengers and crew. To be vigilant and professionally solve any problem with passengers andcrew. Check crew documents and brief and instruct crew before every flight about destination and passengers. Motivate, encourage and lead by positive example my crew. Maintain communication with pilots and make sure the chain of command is followed. 08.07.2012 – 21.07.2018

Position Cabin Crew

Job Description: provide exceptional customer service to passengers in order to ensure their safety first and great memorable experience on board. Maintain the cabin clean and emergency ready. Be always ready to react and provide first aid. Be extra vigilant and ready to assist and solve problems on board. Be part of the team and follow a chain of command. The Address Downtown Dubai hotel, Dubai, UAE.

25.07.2011- 06.06.2012

Position Guest agent/guest relation supervisor

Job Description: manage agents and assist guests requests. Supervise solving problems and handling guests complains and following up. Collect guest’s feedbacks and comments about hotel and services. Communicate with hotel teams and departments to help improve and solve issues. Helping guests with translation into Russian and Ukrainian. Selling over hotel services (ala carte restaurants, spa, tours etc.)

Education: June 2008 - Sumy State University High Education Diploma as

“Translator/Interpreter of English and German Languages, teacher.” May 2005 - Certificate as Business Manager of Business BuildingSchool June 2003 - Sumy Lyceum #2, secondary education certificate

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