Shani Davis
Customer service representative
Jacksonville
*************@*****.***
I have the ability to learn quickly and get the job done correctly in the timing matter. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer service inbound rep
Convergys - Jacksonville, FL
January 2019 to Present
Answers in bound call for open enrollment for different insurance groups keep daily ledger help callers change or give out information about the different insurance that fit there daily well being Customer service rep
Beauty Depot
March 2015 to January 2018
Helping customers with information on different hair products Receptionist
M.f.w - United, PA
March 2011 to June 2015
Answer multiple lines also made appointments for the lawn service company of Mobley Famous work's Education
Medical Billing and coding in Medical
U.E.I - Jacksonville, FL
June 2010 to September 2012
High school diploma in Medical billing coding
UEI College - Jacksonville, FL
March 2008 to June 2010
Skills
• Customer Service (10+ years)
• Customer Care
• Call Center (8 years)
• CSR (10+ years)
• Customer Support
• Call Center (10+ years)
• Customer Service (6 years)
• Customer Care
• Customer Support
• CSR
• Office Experience (10+ years)
• Home Care
• English
• Fast Food (4 years)
• Crew Member (4 years)
• Recreation
• Waitress
• Medical Coding
Certifications and Licenses
Medical Billing and Coding
Present
Assessments
Verbal Communication — Familiar
November 2019
Speaking clearly, correctly, and concisely.
Full results: https://share.indeedassessments.com/share_to_profile/ f7564fa150d8b74f7db625ee245909eeeed53dc074545cb7
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Additional Information
Medical and Billing