Customer Service Call Center

SUMMARY

SKILLS

EXPERIENCE

EDUCATION AND TRAINING

JOYCE EDWARDS

***************@*****.***

I am very talented when talking on the phone with a customer/guest. I am capable of searching for the answers the customer/guest may need. I am also a people person I love to help the customer/guest out to the best of my ability. I am loyal to all my customers/guest I feel their needs are more important. I strive on keeping my guest happy.

High customer service standards

Customer service management

expertise

Strong problem solving ability

Negotiation competency

Call center management

experience

Dedicated to process

improvement

Telecommunications knowledge

Proficient in customer account

software

10/2016 Cashier/ Customer Service

Target Augusta, GA

My job was to make sure the guest found everything they needed and more, make sure the service was up to its greatest potential, answer any question the guest may have, help the guest feel comfortable in the service they received, make the guest felt secure in signing up for the red card and also made the guest felt the joy of returning back to target when I cash the guest out 01/2016 to 10/2016 Customer Service Representative Teleperformace Augusta, GA

making sure the customer receive the best advice on their healthcare service, made sure the customer understand which plan was best to sign up for according to their income, making sure the customer received the best service the company can provided, listening to each customer to provided them with the best answer to their question and provide the customer with the best help of my ability

08/2002 to 07/2008 Cashier/Shift Leader/Assistant Manager Krystal Augusta, GA

taking orders from the customers, making the orders for the customers, making sure each customers order was fulfilled right, acknowledging the customer soon they walk through or pull up to the drive thru, taking customers complaint, resolving customers or employees situation, counting money and closing and opening each shift

03/1999 to 06/2003 Customer Service Representitive futurecall Augusta, GA

taking customers phone call to make sure the customer received the best credit card with a low APR, making sure the customers was satisfied with the service he/she needed, making sure the customers understood what consolidated their payments to one card to make lower payments, answer any question the customer may had and given the customer a great opportunity to be part of the company with the customer sign up, and explaining to the customer about our different perks and reward programs when he/she signs up 2010 Associate of Science: psychology

borough of manhattan college New York, NY

I studied fours years in New York graduated with a associated degree in psychology

[3.0] GPA

2014 Bachelor of Science: psychology

augusta state unversity Augusta, GA

1998 High School Diploma: college prep

Glenn Hills High Augusta, GA

Contact this candidate