Front Desk United States

Hossam Ali Abouelela

Address: Washington, DC NW

Phone. : 202-***-****

E-mail. : ***********@*****.***

Objective:

Seeking a challenging position within a growing organization, whereby I can utilize my skills and experience in meeting firms' goals and objectives in addition to gain relevant exposure that would enrich my career path.

Education:

1992 - 1997 Bachelors of Tourism and Hotels Cairo, Egypt Guiding Section.

Professional Experience:

Residence Inn Capital Hill Navy Yard By Marriott

Night Manager/Auditor United States

Duties includes - but not limited - managing team of five members front desk agent, engineer, valet, security and housekeeping. Responsible for direct supervision of front office and night audit from preparing, distributing and updating all the daily reports for the financial activities, revenue/expenses/allowances to generate the daily reports such as the Guest Ledger, the Corporate And Management reports and Finance Reports, and the Daily Restaurant Summary.

Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations. Handling Cash and all coming calls, creating reservations and processing checking in and checking out for guests. Partnering with the other departments to make sure all reports are accurate. Resolving system problems, coaching and mentoring the new employees for the front desk responsibility and night audit position.

Mar 2015- Present US Gate of Oil Equipment Supply and Services United States

Marketing and Compliance Manager

Duties includes - but are not limited to - managing a team of 5 sales and marketing. Research regional market and provide optimum equipment in both cost and performance. Implement the profile of equipment required by the market in terms of adequate price and performance. Responsible for handling compliance related matter for Equipment.

Jan 2012 - Dec 2014 Ghabbour Auto- City Cairo, Egypt

Four, three & two w heels vehicles - Spare Parts Branches' Manager Managing 22 branches of showrooms and services centers, researched and analyzed market needs, conducted competitive monitoring, handled sales report and evaluations, in addition to set monthly targets, help customers Identify services/ products that best suited their needs.

Nov 2009 - Nov 2011 Masters Travel Services Cairo, Egypt

Marketing, Contracting & Yield Deputy Manager

Role covers contracting with over 200 hotels in Egypt on MTS German And Swiss market portfolio, handling sales reporting and evolution, competitive monitoring, besides detailed ongoing checks, allotment Control and handling other day to day operations.

Mar 2005 - Sep 2009 Chephren Travel Services Cairo, Egypt

Tourism Manager

Duties include - but are not limited to - managing a team of 15 tour operators, leaders and representatives in addition to negotiating hotels' and Nile cruises' contract rates.

May 2003 - Jan 2005 Soliman Travel London,England

Tour Operator

Supervising a team of two travel representatives, with vast responsibilities in handling Inbound and outbound travel Itineraries including flight and accommodation bookings, sightseeing arrangements, Nile cruises and Safaris as well as meet and assist services.

Jul 2002 - Apr 2003 National Bank of Oman Cairo, Egypt

Account Manager

Head of ten sales representatives promoting various credit facilities; covering both Corporate and consumer loans in addition to credit card services and privilege accounts.

Oct 2001 - Jun 2002 Citibank

Cairo, Egypt

Sales Representative

Marketing credit card amenities, underscoring its incorporated range of benefits and rewards.

Sep 1997 - Aug 2001 Soliman Travel Cairo, Egypt

Tour Operator

Initially a tour leader - at the time - handling travelers escort and lodging services, two years later being promoted to tour operator, was responsible for organizing tour itineraries for inbound travel to Egypt plus conference arrangements.

Strengths:

Patient, effective negotiator, quick thinker, highly motivated, known for ability to build relationship, a problem solver who quickly grasps complex situations and turns them into manageable tasks. Drives global competencies that deliver prompt, courteous, and professional customer service. Results-driven, solutions - focused, and committed to generating profitability and corporate growth within the organization. Ensures that available resources are maximized to meet department and company objectives, able to increase service revenue, and reduce operating cost without compromising the delivery of quality service or the profitability of the company.

Computer Skills:

Perfect command of Microsoft office applications

Languages Arabic :

Mother tongue

English : Fluent

French : Fair

International Destinations Traveled:

England, Jamaica, Cuba, Yemen, Saudi Arabia, Croatia, Austria, France,Switzerland, Mexico, and Jordan.

Interests and Activities:

Former basketball player - Gezira sporting club team, horseback riding, swimming and tennis.

References Furnished upon request.

Contact this candidate