Customer Service Store Manager

Abby Hinchliffe

*** **** **** ******* ** ***** Phone: 260-***-**** **********@*****.***

Objective: To obtain a position where my skills can be utilized to improve the company, while continuing to grow professionally. Employment:

2017-Present Owner/Operator

Lifesaver Cleaning Fremont IN

• Running a small business

• Scheduling

• Customer satisfaction

2009-2017 Assistant Store Manager

Tommy Hilfiger Fremont IN

• Daily operations of running the store

• Hiring, orientation and training of new employees

• Coaching and Corrective action

• Scheduling and payroll control

• Assist in annual review process

• Assist in Loss Prevention Training and On-going improvement

• Assist in Brand Standards, Mapping, Merchandising and Window Execution

• Receiving shipment and processing to the floor

• Driving Business to increase sales and gain repeat customer base Networking and community involvement 2007-2009 Office Manager/Inside Sales

Bradley Overhead Door Fremont IN

• Inside Sales and Customer Service

• Purchasing office supplies and shop materials

• Receiving Shipment

• Prepare invoices and statements

• Post payments and reconcile statements

• Balance A/P and A/R

• Process company payroll

• Prepare month end and year end reports for closing 2005-2007 Assistant Store Manger

Tommy Hilfiger Fremont IN

• Assisting store manager in hiring and training of employees

• Executing floor plans and merchandising directives

• Customer Service and daily operations of the store 2002-2005 Administrative/Accounting Assistant

LaGrange Products, Inc. Fremont IN

• Prepare invoices, post payments and process payable checks

• Balance A/R and A/P Prepare month end and year end reports

• Operate and manage timekeeping system and process payroll

• Plan administrator for group insurance, 401-K and workman’s compensation

• Interface with employees and management on personnel issues

• Maintain and update attendance, vacation and employee records

• Pursue and coordinate hiring of new employees and perform orientation

• Two-year member of internal audit team

2001-2002 Bank Teller

First Federal Savings Bank Angola IN

• Data entry, Filing bank documents

• Balance cash drawer from processing customer transactions

• Customer Service

1999-2001 Assistant Store Manager

Jockey International Fremont IN

• Daily operations of the store Customer Service and sales

• Assisting store manager in hiring of new employees and delegating duties Scheduling employee’s hours 1998-1999 Bookkeeper

Fahlsing Accountancy Corporations Fort Wayne IN

• Bookkeeping and tax preparation

• Data Entry and Customer service

Education:

International Business College Fort Wayne IN

• Associate Degree in Accounting

References available upon request

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