EXPERIENCE
CAMPUS FOOD SERVICE WORKER, COMPASS GROUP
(PART-TIME)
FITCHBURG, MA
OCTOBER-DECEMBER 2019
Welcomed customers including students and faculty looking to purchase beverages and packaged food items. Prepared foods such as sandwiches, baked goods, and brewed caffeinated and decaffeinated beverages including tea and coffee. Cleaned and restocked work, and dining areas for the following day. Learned about brewing methods, beverage blends, food preparation, and overall presentation techniques to fit the standard of quality required by Compass Group.
SUMMER STUDENT INTERN, MASSDOT RMV DIVISION
(FULL-TIME)
BROCKTON, MA
MAY 2017-AUGUST 2018
Prepared and processed transactions including licensing and registration renewal, amendment, and reinstatement transactions. Aided customers in filling out licensing applications as well as ensuring they contained the correct documentation for their desired transactions. Greeted customers at the door ensuring that they began their experience in the service center on a positive note. Adhered to the MassDOT, Massachusetts state, and United States federal standards, policies, and regulations required by all employees.
EDUCATION
MASTER OF SCIENCE IN HR MANAGEMENT
SOUTHERN NEW HAMPSHIRE UNIVERSITY
JULY 2021- PRESENT
GPA: 3.7
RELEVANT COURSEWORK:
STRATEGIC HUMAN RESOURCE MANAGEMENT, NEGOTIATION/ADVOCACY IN WORK, TOTAL REWARDS, LAW, ETHICS & POLITICS IN HR, TALENT DEVELOPMENT & WORKFORCE PLAN, HUMAN RESOURCE INFORMATION SYSTEMS AND, MANAGING DIFFICULT CONVERSATIONS, HR IN GLOBAL CONTEXTS
BACHELOR OF ARTS IN ENGLISH STUDIES
FITCHBURG STATE UNIVERISTY, FITCHBURG, MA
SEPT 2016-MAY 2020
RELEVANT COURSEWORK:
SPEECH WRITING, FEATURE AND MAGAZINE WRITING, GOVERNMENT AND POLITICS
ZA’RIYAH GREENE
HR REPRESENTATIVE
PROFILE
Motivated graduate student seeking HR opportunities to advance as an aspiring HR Manager. With my current skills in customer service and experience with interpersonal connection and human relationships, I have the ability to enhance the HR experience for employees and staff
CONTACT
**************@*****.***
www.linkedin.com/in/t.mcgowan
ACTIVITIES AND INTERESTS
Reading Writing
KEY SKILLS AND CHARACTERISTICS
Strong interpersonal and communication skills, an advanced understanding of the written Spanish language, Meticulous attention to detail, Ability to Work within a team setting, Conflict resolution, Organization, Microsoft Office