Customer Service Specialist
Resume:
Harold Smith
Telemarketing Sales and Customer Service
Clarksburg, WV 26301
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I would like to obtain a position in an establishment where I can demonstrate my ambition for helping
others while accelerating my communications skills as well as business leadership.
• Talented at assisting customers with product selection, I have experience in describing products and
explaining use, operation and care of merchandise to customers.
• I'm a Positive and upbeat Customer Service Specialist bringing 20 years of customer-facing
experience in fast-paced settings.
• Highly adaptable to addressing diverse customer needs with proven history of building trust with
customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Authorized to work in the US for any employer
Work Experience
Inbound Call Center customer service Representative
TTEC - Morgantown, WV
May 2022 to January 2023
• Handle inbound customer service calls for Bank of America clients
• Update clients information and do maintenance on their account as needed
• File complaints and disputes on the customers behalf
Water Transfer Operator
Solo Construction - Clarksburg, WV
January 2022 to May 2022
• Safely back trucks up to the water tank
• Gather drivers load information
• Maintain adequate water levels in tanks
• Write reports at the end of my shift and email it to supervisors
Insurance Inspector, Looker
WeGoLook - Clarksburg, WV
January 2019 to November 2021
• Take pictures for insurance purposes
• Document and verify clients information
• Schedule appointments with clients
• Document delivery
• Other assigned duties
Heavy Equipment Operator
Deepwell - Buckhannon, WV
July 2018 to May 2019
· Maintained proficiency in different types of equipment and related attachments to meet job site
requirements.
· Followed signals from ground crew and other operators to prevent dangerous interactions or missed
cues for proper materials movement.
· Transported materials around construction sites to work locations.
· Followed company policies by performing thorough equipment inspections prior to and after each shift.
Traffic Controller
ECM Energy Services Inc. - Clarksburg, WV
September 2016 to July 2018
· Directed vehicles around construction sites and flagged drivers through blocked roads.
· Delivered 100% safety record over the time I worked there.
· Effectively communicated with drivers by clearly speaking, enunciating properly and actively listening.
· Worked overtime, including evenings and weekends, to respond to emergencies and fix unsafe
conditions.
Telemarketer
InfoCision - Clarksburg, WV
March 2014 to September 2016
· Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic
systems.
· Set up new accounts and listed personal, demographic and payment information in the system.
· Provided timely, courteous and knowledgeable responses to information requests.
· Made hundreds of calls per day.
· Helped new telemarketers learn best practices, communication strategies and performance standards.
· Handled inbound telephone calls from interested customers.
· Maintained and recorded customer information in database.
· Achieved high customer satisfaction scores by de-escalating complaints quickly.
· Worked evenings, weekends, and overtime when needed
Sales Representative
Omega Meat - Clarksburg, WV
January 2000 to March 2014
· Developed relationships with customers and presented promotions that increased shelf space, sales
and profit.
· Met with current customers on frequent basis to check on satisfaction and propose new offerings.
· Drove business development by cultivating strong customer relationships and executing benefit-
oriented sales presentations to generate revenue.
· Ensured effective customer communication to maintain customer satisfaction and loyalty.
· Managed order process for new and existing customers.
· Updated database with customer and sales information.
Education
High school diploma
Pierpont Community and Technical College - Clarksburg, WV
January 2020 to February 2020
Skills
• Territory sales
• Client acquisition strategies
• Product and service knowledge
• Marketing familiarity
• On-site product demonstrations
• Product management and pricing
• Post-sales support
• B2B and B2C sales
• Inside and outside sales
• Sales closing
• Customer needs assessment
• Customer retention abilities
• Key account generation
• Heavy Equipment Operation
• Account Management
• Telemarketing
• Salesforce
• Recruiting
• Negotiation
• Sales Management
• Cold Calling
• Sales
Contact this candidate