Customer Service Representative
Resume:
Allison Alford-Brown
Detroit, MI *****
*******.*******@*****.***
Customer Service Representative with over 8 years of experience in both telephone and computer- based customer service, including sales, tech support, and customer care. Familiar with major customer service software, conflict resolution, and possess a positive attitude. Aiming to use my proven skills to effectively fill the customer service role in your company. Work Experience
Content Moderator
Majorel - Detroit, MI
May 2022 to January 2024
· Understanding client policies and guidelines and making decisions based on them
· Reviewing user reports regarding website content
· Identifying improvement opportunities in workflow and suggesting solutions
· Liaising effectively with other internal and client teams Customer Service Representative
Ultimate Staffing Solara Medical Supplies - Livonia, MI October 2019 to May 2020
· Assisted customers with setting appointments, special order requests, and arranging merchandise pick- up
· Provided primary customer support to internal and external customers
· Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Customer Service Representative
PSCU - Allen Park, MI
August 2016 to August 2019
• Increased Member assistance in busy Call Centers handling 80+ calls per day.
• Performed Fund and wire transfers and assist with Online Banking
• Provide Account History, Balance Inquiries and conduct fee reversals
• Accounting/financial system software/Public safety and security skills General Motors OnStar, Warren, MI - Subscriber/Customer Loyalty Representative/Customer Service Representative
GM Onstar - Warren, MI
May 2012 to November 2015
· Handle 100+ calls per day assisting GM customers with OnStar directory assistance.
· Navigate between several computer systems and programs to retrieve / provide directions and predetermined destinations to the vehicle remotely.
· Up-sale additional services and promotions through persuasive sales techniques.
· Book Hotels, Perform OnDemand Vehicle Diagnostics, Offer discounts and coupons to Restaurants Education
BS in Sociology
Central Michigan University - Mount Pleasant, MI
December 2006
Skills
• Verbal and Written Communication
• Active Listening
• Critical Thinking
• Product Knowledge
• Customer Inquiry and Response
• CRM
• Data Confidentiality Microsoft Office 365 & Google Workspace Payment Processing Insurance Verification Social Media
• Live chat
• Customer service
• Technical support
• CRM software
• Training & development
• Presentation skills
• Typing
• Conflict management
• HIPAA
• Team management
• Windows
• Software troubleshooting
• Help desk
• Leadership
• Medical terminology
• Hospitality
• Financial services
• Clerical experience
• Project management
• Operating Systems
• Troubleshooting
• Network Support
• VPN
• Microsoft Outlook
• Databases
• Desktop Support
• LAN
Certifications and Licenses
Driver's License
March 2020 to March 2024
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