Customer Service Representative
Resume:
Samantha Negron
Lancaster, PA *****
ad5f99@r.postjobfree.com
Willing to relocate: Anywhere
Work Experience
Owner/Operator
Fresh pressed juice bar
May 2018 to Present
Owner/operator of a juice bar since 2018
• In charge of creating and managing a business plan
• Developing marketing campaigns, and coming up with ways to keep the company competitive and profitable.
• Keeping track of finances and accounting.
• Handling legal and compliance responsibilities.
• Ensuring outstanding customer service.
• Identifying hiring and HR needs.
• Overseeing the team.
• Management daily operations
• Bookkeeping
Remote Customer Service Representative
Vail Resorts
August 2015 to January 2018
• arrange and make reservations for hotel stays, travel excursions, and vacation packages.
• speak with contacts at properties across the US to help customize clients' vacations to their needs
• Respond to customer inquiries
• Assisted customers with a warm and professional attitude
• Assisted customers with questions
• Interacted with customers through live chat
• Kept records of customer complaints
• Handled emails, inbound calls, and outbound calls
• Managed customer accounts
Management Assistant
Cobblestone - York, PA
March 2012 to April 2015
• Selected and purchased liquor and other supplies.
• Overseen staff, including bartenders and bar backs, and, in some cases, bouncers, wait staff, and/or kitchen staff as well.
• Hired, trained, promoted, and, when necessary, disciplined or fired staff.
• Managing inventory
• Uses point-of-sale tracking technology and bar and restaurant management platforms.
• Overseen planning for special events
Education
High school diploma
Hempfield high school - Lancaster, PA
1998 to 2002
Skills
• Customer service (10+ years)
• Microsoft Word (10+ years)
• Microsoft Outlook (10+ years)
• Microsoft Excel (10+ years)
• Microsoft Office (10+ years)
• Google Suite (8 years)
• Windows (10+ years)
• Windows Remote Desktop (5 years)
• Conflict management (10+ years)
• Live Chat
• Help Desk
• Account Management
• Restaurant experience
• POS
• Customer service
• Cash register
• Retail sales
• Conflict management
• Inside sales
• Marketing
• Google Suite
• Employment & labor law
• Office management
• Recruiting
• Live chat
• Customer relationship management
• Account management
• Order entry
• Clerical experience
• Typing
• Accounts payable
• Cash handling
Assessments
Work style: Reliability — Proficient
December 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
General manager (hospitality) — Proficient
April 2023
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Customer focus & orientation — Proficient
October 2022
Responding to customer situations with sensitivity Full results: Proficient
Bartending — Proficient
October 2022
Understanding, pouring, and mixing drink orders
Full results: Proficient
Work motivation — Proficient
December 2022
Level of motivation and discipline applied toward work Full results: Proficient
Retail customer service — Proficient
December 2022
Responding to customer situations in a retail setting Full results: Proficient
Customer service — Proficient
January 2023
Identifying and resolving common customer issues
Full results: Proficient
Attention to detail — Proficient
October 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Administrative assistant/receptionist — Proficient October 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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