Team Lead Business Analyst

MICHAEL KONIGSFELD

Cell: 847-***-**** **************@*****.*** Hampshire, IL 60140

CROSS-FUNCTIONAL TEAM LEAD l BUSINESS ANALYST l SALES OPERATIONS l CUSTOMER SUCCESS Self-motivated, dedicated and reliable professional with experience in leading team and department operations, ensuring accurate and timely completion of daily workload and specialized projects, and establishing solid working relationships with customers, managers and team members from diverse skill sets and sociocultural backgrounds.

Entrusted with management of daily operations Time management: Coordinate all projects and priorities

Experience in product sales and quality services Generate customer loyalty through exceptional services

Cash management, security and loss prevention Ensure strict compliance with standards and regulations

Trainer, team coach and go-to solution resource Determine, troubleshoot and eliminate recurring issues EXPERIENCE

Sam’s Club, Elgin, IL July 2014 - Present

Maintenance Team Lead (2018 - Present)

Lead maintenance operations in a safe and timely manner; assist in technical issues related to robotic operations of automatic inventory and scrubber machines; knowledge of programmable controllers and cleaning routines.

Program the route (covering six areas of the store) for automated inventory, cleaning and sanitation operations.

Assist personnel in tracking time, materials and resources used to record inventory and preventive maintenance.

Received recognition as top performer for time management in daily operations, consistency in achieving goals, reliability and attendance, team leadership, troubleshooting and mentoring capabilities.

Mentor new hires in operations policies & procedures including job expectations, vacation requests, absences, and response to customer inquiries regarding product location and contact with appropriate floor personnel. Accounting Associate (2016 - 2018)

Performed deposits, as well as provided reports related to cash management, balances, reconciliations, receipt and entry for multiple departments; maintained an accurate and reliable balance of all cash on hand in office.

Communicated with management and personnel on compliance with all department policies and procedures.

Authorized to pay eye doctor and pharmacist for specialized services; entrusted with verification and signoff.

Collaborated with security guard to receive money; ordered cash biweekly; entered cash to system and stored monies received in vault; received monies from armored car representative; set alarms and locked safe. Daily Operations Manager, (2014 - 2016)

Ran the Photo Lab and Electronics Department, including extensive customer service, daily value-added sales, product and service presentations and recommendations; established and maintained a loyal customer base.

Team Lead; trained, coached and directed team members in product knowledge, services and procedures.

Responsible for troubleshooting photo print machine, business information systems, and customer issues

Selected by management to reset department area configurations to specifications. School Health Corporation, Hanover Park, IL 2006 - 2013 Bid Department Coordinator and Sales Associate

Managed the bid process and supervised three employees to ensure timely creation and submittal of all bids for this leading provider of health supplies and materials to 60,000+ schools, universities, public health departments and sports medicine professionals.

Established and maintained exceptional customer relations with key decision makers; maintained service metrics for all customers and prospects; used information for process improvements and to ensure precision in all bids.

Sales Lead: Prepared reviewed and submitted customer bid documentation; assisted sales in controlling bid process to final sale; trained new staff in bid process, including documentation processes and procedures.

Executed an Excel tracking method to ensure compliance with customer requirements and meet bid due dates.

Implemented online UPS system; Improved shipping process and process efficiency of time-sensitive documents. MICHAEL KONIGSFELD PAGE TWO

Rockford Airport, Rockford, IL February 2018 - November 2018 (part time) TSA Agent

Responsible for multiple operations as Baggage Screener, Document Checker and Exit Door Security.

Team member responsible for the prevention of threat and danger to the traveling public and airport personnel, including response to possession of gels, liquids, pastes, illegal substances, sharp or hazardous materials, and all materials deemed dangerous or hazardous according to regulatory standards.

Trained in safety and security procedures; work collaboratively with TSA, airlines and local law enforcement; perform pat downs and report unusual or suspicious behavior, EDUCATION

DeVry University, Schaumburg, IL

Bachelor’s Degree in Business Administration

Emphasis in Business Information Systems

MILITARY

United States Navy

Served in Afghanistan (2009 - 2012); Reserves (2011 - 2022) Intelligence, Surveillance and Reconnaissance Department (ISR) All Source Analyst for monitoring a JSON (an open standard file format and data interchange format for electronic data interchange, including web applications with servers) for covert combat operations.

Utilized integrated imagery, video, and geospatial data to create products that supported operations.

Operated as a Full Motion Analyst (FMV for a Special Operations Task Force. Intelligence Analyst in Reserves responsible for tracking Navel assets, equipment and vessels; wrote reports regarding state of equipment, amount and locations. Recognition and Awards:

Afghanistan Campaign Medal; Joint Commendation Award

Promoted to various department supervisor roles.

Led petty officer for key branch in unit.

Top Secret Clearance (TSS)

ADDITIONAL SKILLS

Specialized Skills: MS Office; QuickBooks; SAP; facility maintenance; intelligence analysis; conversational Spanish. Values: Accountability, leadership-by-example, tenacity, critical thinking, team unity, adaptation to new situations. Language and Culture: Conversational German; communicate with people from diverse sociocultural backgrounds.

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